Sales Manager - DoubleTree Suites

The DoubleTree Suites Cincinnati Blue Ash is looking for their next outstanding Sales Manager!

The Sales Manager provides administrative support to the Sales Team, easily accessing and maintaining the organizational structure that keeps necessary information at the command of the Sales Team. Dependable, punctual and enthusiastic, the Sales Manager is a go-to, flexible member of the team, able to quickly adapt and serve in whatever capacity is needed at a moment's notice.

• Answers telephone/e-mail inquiries.
• Deliver the best service, quality and value to every customer, every time.
• Coordinates with group contacts prior to arrival.
• Runs BEOs & combines w/weekly Resumes.
• Personally demonstrates a commitment to customer service by soliciting and responding promptly to guest needs and in meeting expectations.
• Converses with hotel department heads to plan group details.
• Works with contacts on site to ensure execution of tasks (bagging meters, arranging parking for busses, ordering Wall Street Journal, wedding gift bag delivery, etc.).
• Sends wedding information to initial email inquiries re: weddings, receptions, rehearsals, bridal luncheons.
• Returns inquiry phone calls and collect send information kit/ collateral.
• Composes proposals for group.
• Pulls and edits group contracts from Delphi.
• Organizes past event file folders so information is logical and easy to find.
• Researches and qualifies prospects.
• Enters pertinent notes from past events into Daylight so info is easy to find.
• Enters data in Delphi that will help Sales Team to provide better service to clients.
• Replies to direct and third party Request For Proposals.
• Organizes and maintains files.
• Completes weekly and end of month Pick Ups in Delphi.
• Becomes intimately knowledgeable about products/ services to confidently answer questions from prospects and clients.
• Assists with special events
• Completes other duties as assigned by supervisor to include cross training.