On Demand Employee Benefits Client Consultant - Remote

Patra Corp

Newark, NJ

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

About Patra

If you’re good at what you do, work anywhere. If you’re the best at what you do, come work at Patra! We are leading the way in providing Technology-Enabled Services to the insurance industry. We have a culture first approach that puts inclusivity and work/life balance at the forefront. We do this 100% remotely, always have.

About this job

The Client Consultant oversees the day-to-day servicing and managing of assigned group of clients and their processes as well as coordination of offshore teams. The Client Consultant candidate needs to be effective at time management and teamwork, possess excellent written and verbal communication skills, be highly adaptable and able to problem solve. This is a work from home position.

Core Duties

Manage Client Relationships: Involvement in service implementations, regular check-in calls, expand and cross-sell services

Manage Processes: Gather and analyze data, create action plan, execute service improvements and efficiencies, monitor average handling and turnaround times, update Job Aids and Workflows, troubleshoot errors/issues

Manage Offshore Teams: Meetings with teams, monitor staffing changes, analyze and resolve production issues, train offshore teams

Invoicing: Review, update and analyze monthly billing reports and deliver to clients. Follow up on account receivables

Stewardships: Presentation creation and delivery of presentation to client

Sales Support: Assist on prospect calls, support sales with concerns/questions, other internal meetings with sales

Corporate Duties: Department monthly meetings, seminars/training on Patra University, IT training, licensing updates, HR requests/updates, submit expenses, other training as scheduled

Mentoring: Mentoring & training Associate Client Consultants, helping peers with questions

Consulting and/or helping with other resources and depts

Projects as assigned

Minimum Requirements

Minimum 5+ years Employee Benefits industry experience

License preferred but not required

Experience working Agency Management & Benefit Administration Systems

Comprehensive knowledge of various lines of Health Insurance Coverages

Knowledge, Skills and Abilities

Time Management/Organization: Prioritizing, Planning, Focus

Teamwork: Collaboration, Active listening, Coordination, Idea exchange

Effective Communication Skills: Oral & written, Strong public speaker, Ability to communicate among multiple levels of an organization, Clarity, Respect, Friendliness, Listening, Engaging & outgoing personality

Adaptability: Flexibility, Self-management, Decision making, Perform well and stay calm under pressure, Optimism

Emotional Intelligence: Empathy, Humor, Sensitivity, Patience, Diplomacy

Problem Solving & Analytical Skills: Analysis & Resolution, Observation, Creative Thinking, Ability to anticipate potential issues or problems, Attention to detail, Critical observation, Identifying trends, Deductive reasoning, Strong memory

Leadership: Project Management, Empathy, Listening, Versatility, Delegation

Work Ethic: Integrity & Accountability, Professionalism, Initiative, Self-motivation, Discipline, Commitment

Microsoft Suite Proficient: Excel – creating and evaluating spreadsheets and data, creating and using pivot tables, formulas, formatting, graphs and charts, PowerPoint – collecting, researching, analyzing data and formatting into a presentation, Word – creating/updating Workflows and Job Aids, formatting

Other: Knowledge and experience with various Agency Management Systems, Outlook, Zoom and Power BI is helpful

Working Conditions

Work from home remotely in United States only

Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite

Work Standards

Interpersonal Skills:
1. Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
Promotes Culture of Respect & Safety:
1. Demonstrates commitment to personal responsibility and value for safety and respect
2. Communicates concerns
3. Uses and promotes safe respectful behaviors based on training and lessons learned
Subject to and expected to comply with all applicable Patra Corp policies and procedures

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.