Customer Service- Order Entry
LGS Technologies
Lancaster, TX
Expired: over a month ago
Applications are no longer accepted.
- Full-Time
Job Description
Working Hours Monday-Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 4:30 pm.
SUMMARY
Works with an assigned sales team and performs the following duties:
- Request new business from existing customers and make customers aware of LGS Technologies capabilities.
- Work with Outside Sales Representatives to meet new business development objectives.
- Follow up on all quotes within one week of issuance.
- Assists sales team and quality on compiling data to quickly disposition the CCR’s and MRB’s.
- Respond to customer inquiries related to delivery, quality, documentation, etc., within 24 hours of receipt.
- Informs Outside Sales Representatives of major events related to existing accounts.
- Responsible for adhering to quote /cost markup guidelines provided by Office Manager
- Work closely with Purchasing/Materials Department to minimize dead and slow-moving raw material and finished goods.
- Coordinate order entry activity. All orders entered within 24 hours of receipt.
- Coordinate flow of paperwork through purchasing, scheduling, production, and shipping to support shipment objectives.
- Thoroughly review terms and conditions of customer purchase orders. (Contract Review) Request Estimators assist Contract Review Process.
- Initiate and return phone calls, promptly.
- Monitor the finished goods inventory monthly, with the assistance of the team salesperson to assure quality, quantity, shelf life and validity of the accuracy of the part number(s).
- Provide Proof of Delivery upon request.
- Daily Checks for delinquent orders and quotes. Provide confirmation with customers the status via fax, phone or e-mail and updates the computer system with the information.
- Coordinates information between warehouse, shipping, manufacturing, engineering, and quality when customer requirements are unclear or questioned.
- Quote price and delivery with the assistance of a salesperson, estimator team member or management. This position could have assigned accounts.
- Perform other job duties as requested.
Working Hours Monday-Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 4:30 pm.
Address
LGS Technologies
Lancaster, TX
75134
USA
Industry
Business
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