Customer Service Representative -Order Intake Coordinator

ComfortCare Pharmacy and Medical Products is seeking an experienced Customer Service Representative / Order Intake Coordinator at ComfortCare Medical Products to join our team! You will be responsible for coordinating incoming medical equipment orders and supplies from start to finish.

$19.50 - $23.50 hourly

Responsibilities:

• Handle customer inquiries
• Provide information about the products and services
• Assist customers with order intake
• Document and update customer records based on interactions
• Communicate with customers, doctors, and insurances to process medical equipment orders
• Handle a high volume of phone calls

​Qualifications:

• Previous experience in customer service, durable medical products, or other related fields, such as medical front office
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Bilingual Spanish or Armenian preferred
• Part-time or Full time (25-40 hours available)
• Some Saturday availability is required with one day off during the week

ComfortCare Pharmacy & Medical Products is a full-service Pharmacy, Durable Medical Equipment, Medical Supply, and Hearing Aids company serving the greater Los Angeles area. With over 35 years of experience, our friendly and knowledgeable pharmacists, audiologists, rehab specialists, customer service staff and delivery technicians will go the extra mile to make sure that you and your caregivers are consulted for:

• Durable Medical Equipment (DME)
• Medical Supplies
• Prescription Medication
• Hearing Aids and Evaluations

ComfortCare Pharmacy & Medical Products strives to make a positive difference in the lives of Patients. We achieve this through active participation with all healthcare providers involved in the care of our patients (physicians nurses, hospitals, and therapists).