Inside Events Specialist

Title: Inside Events Specialist

Job Summary:

We are looking for an experienced Inside Events Specialist to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is in growth mode with several new and exciting projects in play – we started with new exterior building updates, added a luxurious Poker Room, and introduced the all new M Sphere Rewards player program. These projects enhance the total customer experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.

Qualifications:

• High School Diploma or GED/equivalent required, College Degree preferred
• Ability to obtain and maintain a Tribal Gaming License
• Minimum of one (1) year Event Planning or Casino/Gaming experience required
• Excellent communication Skills and friendly, outgoing personality required
• Must feel comfortable working closely with public guests on the casino floor, speaking into a microphone, and thrive in a busy environment with multiple events taking place on the same day
• Prior customer service, communication, and computer skills a must.
• English required, bilingual preferred. Must be able to communicate effectively with guests, team members, tribal members, and management in English, specific to position duties and responsibilities.
• Critical thinking and problem solving skills required. Must be able to multi-task and make quick decisions in a stressful environment. Math skills and ability to understand play, worth, and value.
• Must be able to frequently move freely about the enterprise properties, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors or outdoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 30 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve enterprise goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must be able to address stressful situations with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
• Team members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements, and rules of conduct.

Responsibilities:

The Inside Events Specialist is responsible for the planning, preparation, communication, set-up/close-out, and onsite execution of special events and gaming promotions, including but not limited to: festivals, golf tournaments, gift giveaways, parties, events, and more. The Inside Events Specialist ensures the Miccosukee name is well advertised across various platforms to increase attendance, exposure, and revenues.

• Adhere to the Micco Way standard.
• Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
• Assists Assistant Chairman and Casino with conceptualizing and planning events and analyzing data afterward.
• Consistently delivers positive, courteous, and professional service in all interactions with guests, vendors, tribal community members, department heads, executives, and fellow team members.
• Coordinates event-related advertising and collateral, including but not limited to: print and digital advertisements, flyers, rack cards, tickets, brochures, promotional and directional signage, and welcome letters.
• Facilitates promotional campaigns awards cash and gift prizes to winners in accordance with promotion structure and policy.
• Communicates timely and accurate information to guests, tribal community members, department heads, coworkers and vendors about special events and promotions. Ensures all invoices and bills are processed in a timely manner to ensure vendors have a positive working relationship with the Tribe.
• Contacts interdepartmental staff, department heads, business partners, and vendors to plan, review, and confirm event logistics and items such as gifts, décor, and prizes.
• Coordinates placement and removal of items including but not limited to: stanchion ropes, metal stanchion signage, counter signage, chairs and tables, podiums, and other physical set-up requirements.
• Prepares and executes registration items for events, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets, and other collateral as needed.
• Maintains event-related calendars and checklists to ensure all steps are completed efficiently, including but not limited to: Festivals, Golf Tournaments, VIP parties, concerts, drawings, giveaways, and gift distributions.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

The property functions seven days a week, 24 hours a day. We may find it necessary to reschedule shifts according to business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.