Administrative Support

Position Summary:

• Administrative Support will provide sales order support related to all orders received from customers and sales personnel via various media platforms. Must accurately and efficiently enter and process sales and parts orders for the Zenner sales team, resellers and distributors using current ERP and CRM systems. Provides direction, instructions and guidance to the administration group. Work with Management to maximize revenue by troubleshooting & resolving order fulfillment obstacles to ensure order fulfillment is met as promised or customers are updated with accurate data. Route and expedite reseller/distributor requests and inquiries. Generate and distribute necessary customer paperwork, such as invoices, order and shipping acknowledgements, shipping documents, and various reports as required by management. Supply other daily duties such as phone and clerical support. Monitor day to day administrative tasks by updating implementing and creating processes and procedures.

Required Skills and Experience:

• High School diploma or equivalent required.
• Two or more years of equivalent/related experience in order administration, sales support, customer service, or operations.
• Familiar with CRM programs such as Salesforce or Sage.
• Must have proficiency in using Microsoft Word, Excel and Outlook programs.
• Outstanding written and verbal communication skills useful in all levels of an organization.
• Highly developed attention to detail, accuracy, and efficiency.
• Understanding of order tracking and follow-up communication and observation required.
• Proficient in Microsoft Excel
• Customer Receivables

Essential Skills and Experience:

• Associates or Bachelor’s degree in Office Administration, Business Management, Accounting or other related field desired.
• Experience in a manufacturing or distribution environment using MAS 90/Sage 100 and/or other similar ERP system a plus but is not required.
• Understanding of fulfillment as it functions in an ERP system.
• Strong ability to positively, professionally and effectively communicate and coordinate with all levels of internal and external customers (Sales, Logistics/Supply Chain, Finance/Credit, Customer Service, resellers, distributors, vendors, potential customers, etc.).
• International (Import, Export and Distribution) experience is a plus but is not required.
• Experience with team/employee training and instruction a plus.

Duties and Responsibilities:

· Provides sales order support related to all orders received from Zenner sales, Resellers, Distributors, OEMs and end user customers via all media types. Accurately and efficiently enter and process sales and parts orders for the Zenner sales team, resellers and distributors using our current ERP system. Work with all necessary departments to resolve fulfillment obstacles.

• Takes responsibility for team overall performance while ensuring training is implemented when needed.
• Communicate and initiate conversations with management on behalf of administrative team.
• Organize and prepare monthly meetings to discuss team performance with management.

· Generate and distribute customer paperwork, such as invoices, order and shipping acknowledgements, shipping documents, and various reports as required by management.

· Responsible for creating and updating, as well as distributing order status reports three times a week to sales and management. Generating and updating various reports as required by management.

· Responsible for maintaining product pricing sheets and updating the pricing in system for management.

· Responsible for coding invoices marked for payment.

· Must stay abreast and understand all the products that Zenner manufactures, buys and sells.

· Assists in modifying and making improvement suggestions on customer service systems, workflows, and procedures.

· Supply other daily duties such as phone and clerical support.

· Complete all other duties as assigned.