Customer Service and Office Manager

Summary of company and position

• Our Company is a fast growing, leading landscaping and snow removal company in the Northeast U.S., with a particular focus on growing through acquisition (with a target of 20 acquisitions over the next 2 years).
• As such, we are seeking a professional and detail oriented individual with excellent communication skills to be our Remote Customer Service and Office Manager.
• We are rapidly acquiring other landscaping companies throughout the Northeast, so you will be a part of a thriving and growing team of companies and will have significant opportunities for career growth and to manage other branches should you perform.
• This is a full-time position working 40 per week.
• This role will report directly to the Northeast Regional Manager.

Responsibilities

• Oversee all office administration and customer service-related functions for a growing number of internal landscaping & snowplow branches
• Answer the main phone lines and ensure customer issues are handled according to procedures
• Respond to and route all inbound customer and vendor emails and follow through to ensure issues are properly resolved
• Schedule customer service appointments on behalf of our operations managers
• Onboard new customers to our Aspire software system
• Become an expert on our landscaping software system, Aspire, in order to route customer service issues and ensure resolution
• Oversee insurance compliance paperwork
• Maintain proper state and federal licenses for business operations
• Ensure all registrations and inspections are up to date for vehicles and trailers
• Oversee health insurance programs and other employee benefit programs
• Support our hiring managers by filtering job applicants and conducting interviews
• Help complete hiring paperwork
• Other clerical and data entry work as needed
• Support data entry work to facilitate the acquisition of new landscaping branches throughout the region
• Maintain proper physical and digital filing systems for all branches

Qualifications

• 3+ years in Office Management and/or Customer Service roles
• Excellent communication skills (written and verbal)
• Skilled in customer service management
• Extremely detail oriented
• Proficient in technology (MS Office and landscaping costing/estimating packages)
• Human Resource Management and knowledge of the Landscaping industry is a plus
• Knowledge of Aspire landscaping software is a plus

City: Can work from home, but must live in the Albany/Hudson Valley region/Westchester region

Compensation Range for Position: $19.00 - $26.50 per hour. Paid time off.