Fulfillment Manager

JOB DESCRIPTION

TITLE:  FULFILLMENT MANAGER                             LOCTION: OREM, UT
CLASSIFICATION:  SALARY -  FULL TIME                REPORTS TO: DEPT. DIRECTOR

Who We Are:
Steve and Alma Mitchell founded American Crafts in 1994 with their sons. Together, they quickly built the company into a business catering to the general crafting market. American Crafts has since become known for fresh, clean product design and friendly, personalized customer service.  Products feature bright, vibrant colors and a contemporary feel, inspiring crafters to record their memories in a fun, sophisticated, and stylish way.  American Crafts is one of the most branded crafts companies in the US.  To learn more please go https://www.americancrafts.com

Who We are Looking for:
American Crafts is looking to hire an experienced Fulfillment Manager to undertake all aspects of warehouse operations, The Fulfilment Manager is responsible for overseeing the daily order fulfillment activities, including order processing, picking, packing, and shipping preparation. Track inventory and management of all warehouse staff.   This role involves implementing fulfilment best practices.

Job Duties:

• Plans, manages, and executes all distribution-related functions to achieve goals, profitability and provide excellent service to employees and customers.
• Actively monitor and oversee all activities associated with the building, including receiving, storage, and fulfillment to ensure excellence across all departments.
• Manage the budget and track the KPIs.
• Identify, implement, and streamline processes to increase productivity while decreasing operational costs.
• Work closely with the executive team to establish ambitious but achievable processes to increase efficiency.
• Maintain compliance with federal, state, and local regulations governing distribution center by monitoring implementation and practice to ensure compliance.
• Overseeing and ensuring compliance with OSHA, DOT safety and environmental regulations
• Ensure a safe and secure environment; adhere to safety programs, procedures, and policies.
• Manage total inventory management ensuring compliance of receiving and inventory control procedures.
• Coaching and developing warehouse staff to establish strong communication processes and maintain knowledge of operation and personnel issues.
• Special projects as assigned.

Job Requirements:

• Bachelor's degree in related field or equivalent in years of experience
• 4 plus years of Distribution Center management experience in leadership management roles
• High-volume retail warehouse distribution environment
• 4 plus years of e-Commerce, Business to Business, Business to Consumer, direct-to-consumer, high-volume LTL and high-volume small parcel operations experience
• Extensive background in storage utilization, both rack and bulked inventory
• Strong presentation skills both written and verbal.
• Excellent MS Office Products, SAGE or other software systems experience
• Talent for fostering loyalty, cooperation, and communication among various departments.
• Excellent organizational, analytical, and strategic skills with a detail-oriented mindset.

Education/Qualifications:

• Bachelor’s degree in related field, fulfillment or business administration preferred.
• 3-4 years’ experience as a Fulfillment Manager or agent.
• Experience using Sage or similar software and databases.
• Supervisory experience.
• Excellent computer skills

What We Offer:

• Visit https://www.americancrafts.com/careers/
• 401(k)/Roth Retirement
• 401(k)/Roth Matching
• Health, Dental, Vision Insurance
• Life Insurance & Supplemental Insurance
• Paid Time Off, Holiday Pay
• Free Snacks and Soda
• Employee Discount
• Gym Membership
• Fun monthly employee appreciation events (breakfast and lunches, free throw shooting contest, costume contest at Halloween, Christmas party with prizes, and more!)

Equal Employer Opportunity (EEO): 
American Crafts provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, American Crafts complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 

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