Customer Sales Representative

Apply Here: https://secure.onehcm.com/ta/MARIANI.jobs?ShowJob=637680258&TrackId=ZipRecruiter

The Customer Sales Representative is responsible for assisting the sales department with maintaining and developing positive customer relationships. This is a full-time non-exempt position, reporting Monday – Friday on-site in Winters, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• ·             Oversees online administration by being responsible for entering sales orders, product requests, status tracking, preparation of labels, and warehouse notification 
• ·          Oversees customer administration, by performing duties associated with Sales Order Entry. 
• ·          Confirms pricing, product availability, and specifications, updates orders-item comments, and changes in the system.  
• ·          Coordinates communications between customers, sales, production, quality control, and shipping by calling, emailing, and faxing to customers and brokers. 
• ·          Provides assistance in logistics of orders, informs customers, brokers, and internal contacts with any changes or problems 
• ·          Demonstrates thorough understanding of providing excellent customer relations 
• ·          Prepares daily, weekly, and or monthly reports for specific customers
• ·          Ensures clear and timely communications within the department and other departments to maximize quality, and productivity and minimize downtime
• ·          Keeps management abreast of significant issues or developments identified during routine activities and actions being taken to improve the situation
• ·          Handles customer complaints for domestic orders as received via the company website, phone, and from letters mailed to the Dutton facility
• ·          Responds to and sends out replacement products to customers when applicable
• ·          Perform other duties as assigned

Requirements

Education: AA degree or higher (preferred but not required).
Previous Experience, certificates, license, and skills: 1-3 years customer service.

Benefits:

• Medical, dental, and vision
• FSA reimbursement program
• Employee Assistance Program
• 401K with 4% match
• Vacation
• Sick leave
• 11 paid holidays

• Employer Funded Medical Expense Reimbursement Plan (MERP)