Technical Support Analyst II
- Full-Time
The Building Center, Inc.
Job Title: Technical Support Analyst II
Reports to: Information Technology Manager
FLSA Status: Hourly, Non-Exempt
Division: Pineville, NC
We are seeking an experienced Mid-Level IT Support Technician to join our dynamic team. In this role, you will be responsible for providing exceptional technical support to our internal clients, creating, and managing IT documentation, and implementing and maintaining Remote Monitoring and Management (RMM) systems. If you have a strong background in help desk support, IT documentation, and RMM tools, along with excellent problem-solving skills, we want to hear from you!
Job Duties & Responsibilities:
Help Desk Support
- Serve as an escalation point for Level 1 support team members.
- Respond to customer inquiries and resolve technical problems via phone, email, or remote access.
Remote Monitoring and Management (RMM)
- Implement, configure, and maintain RMM systems to monitor and manage client networks, servers, and workstations.
- Monitor system alerts and proactively address potential issues to ensure system stability and minimize downtime.
- Perform routine maintenance tasks, such as patch management, software deployments, and system updates.
- Develop and maintain scripts and automation processes to streamline RMM operations.
- Assist with special projects and tasks assigned by management.
Qualifications & Requirements:
- Knowledge and experience with IT Glue or similar documentation systems is helpful.
- Proficiency in implementing and managing RMM tools, such as ConnectWise Automate, Kaseya, or GoToAssist.
- Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, and troubleshooting related issues.
- Excellent problem-solving and analytical skills with a detail-oriented and multi-tasking mindset.
- Strong customer service and communication skills.
- Strong Technical writing abilities.
- The ability to learn and implement multiple IT disciplines, such as servers, ethernet switching, firewalls/routers, RMM solutions, SQL scripting, and Crystal Reports is required.
- Local day trips to our various locations will be required.
Education/Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in help desk support and technical troubleshooting.
- Experience with MS Azure and Microsoft 365 preferred.
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Disability Benefits
401(k) Employer Match and Profit Sharing
Group Term & Voluntary Life Insurance
Paid Time Off
Paid Holidays
ABOUT THE ORGANIZATION
The Building Center, Inc., founded in the Charlotte metro market in 1977, has grown into one of the largest non-publicly traded lumber and building products dealers in the US.
“We’ve built our business on providing excellent and consistent service to our builder customers,” said CEO and founder, Ed Norris. Accordingly, The Building Center maintains a fleet of over 300 trucks to service the Carolinas, with locations in Georgetown SC, Columbia SC, Holly Hill SC, Easley SC, Rock Hill SC, Pineville NC, Gastonia NC, Boone NC, Greensboro NC, Mebane NC, Monroe NC, and Ocean Isle Beach NC.
The Building Center leverages its sizable regional presence to purchase and sell branded and commodity products at competitive market prices. Inventories are maintained and managed to meet the needs of individual markets, regional building practices, and metro architectural trends.
“Our mission is to be our customer’s most valued building partner,” said Skip Norris, President. “That means we have products he or she needs on hand, trucks to deliver, and manufacturing support throughout every inch of the Carolinas.”
This level of ready product availability and service includes truss plants in north and central North Carolina and millwork/door shops in both the Triad and Charlotte metro locations. Additionally, custom millwork and prefab components are built-in Pineville, which also sources and fabricates exotic wood products like reclaimed lumber flooring, siding, cabinetry, and mantles.
“At the end of the day, construction is a people business,” said Skip Norris. “We’re here to provide assistance and solutions to the hard-working customers we serve.”
The Building Center, Inc., is an Equal Opportunity Employer.
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