Relationships & Giving Assistant

Relationships & Giving Assistant

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

The Relationships & Giving Assistant (RGA) will perform a variety of administrative duties as they relate to the department of Relationships & Giving. This position will perform general supportive duties to include but not limited to scheduling, coordinating meetings, answering Relationships & Giving phone calls, monitoring the donations email inbox, maintaining information in the CRM, assisting in donor cultivation and stewardship, and supporting the entire Relationships & Giving department as needed.

This is a full-time, non-exempt position reporting to the Director of Relationships & Giving (DRG) with guidance from the Relationship Officer (RO). Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am-5pm Monday-Friday. Some nights and weekends may be required. The RGA will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

Administrative

• Monitor the R&G email inbox
• Answer calls and respond to voicemails on the R&G phone line
• Update/Maintain donor information in the Salesforce (CRM)
• Support the DRG in scheduling and clerical duties
• Coordinate R&G department meetings & take notes during meetings as needed
• Maintain R&G file and document organization
• Maintain and organize R&G supplies/ storage
• Support recurring giving program through administrative tasks

Stewardship/Events

• Assist in donor cultivation and stewardship
• Manage the gift acknowledgment process
• Support event planning, logistics and production
• Support tabling efforts through supply/inventory management, and attend events as needed

General Support

• Understand & support overall organizational as well as department goals
• Support individual R&G teams as a shared administrative assistant
• Act as a liaison with other departments as need to ensure accurate and up to date information is shared with R&G department
• Assist in data collection and other research projects
• Assist in developing projects for R&G volunteers
• Attend regularly scheduled staff and R&G meetings
• Other Duties & Responsibilities as needed

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• Undergraduate degree preferred, experience may substitute
• Ability to be flexible in a dynamic working environment
• Strong organizational skills; detail-oriented
• Positive attitude, genuine interest in others, enthusiasm
• Confident and skilled in Microsoft 365 suite
• Ability to work joyfully and connect with diverse populations and organizations
• Demonstrates integrity and strives for excellence in their work
• A collaborative spirit- ability to work well individually as well as on a team
• Ability to manage multiple projects in a fast-paced environment
• Must have patience, compassion, and professionalism
• Salesforce experience is a plus
• Asana or other project management tool is a plus
• Must have a valid driver's license

Work Environment & Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Ability to stand, walk, and drive extensively while executing events
• Ability to move across all phases of Community First! Village
• Ability to lift up-to 30 lbs.
• Reliable transportation and a valid driver's license with a clean driving record
• Ability to travel in the local Austin region

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF PURPOSE & VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.