Director of Field Operations (San Diego)

Essential Duties and Responsibilities

• Clients (prospects) – take job orders and assign them to the account manager.
• Client meetings – attend as needed.
• Intake – employee field complaints about Elite's practices, procedures, or personnel, propose a plan of action, and administer per approval.
• Intake complaints – from guests, clients, or customers involving Elite employees, manage, follow up, and take the required action.
• Liaison with account managers, human resources, and scheduling; modified work duty program.
• Site plans – create, administer, and manage.
• Cell phone – maintained 24 hours a day.
• Company Meetings – attend as required.
• Field operations – develop and maintain the department policy manual (DPM).
• Handbooks – maintain & update (specified accounts).
• Insurance certificates – complete the form and issue to clients as required.
• Trade show exhibits – attend
• Client data – maintain and update the client master contract matrix.
• Account terms – determine and communicate with staff.
• Charitable contributions – consider and recommend.
• Collections – assist as required.
• Contracts – manager expiration notifications.
• Discipline issues – attend meetings as required.
• Employee investigations – conduct, oversee, and attend as required.
• Forms – create and design as needed.
• Services – consider and recommend discounted services.
• Tickets – deliver to prospective clients as required.
• Training – develop a certified civilian traffic training program.
• Travel – as required.
• Liaison – city of San Diego special events office.
• Purchase orders – create, receive approval, order, and process as required.
• Field Promotions – execute field promotions.
• Field management – approve time-off requests for field managers.

The published wage or salary range for this position represents a good-faith estimate based on the qualifications we expect to find in a successful candidate. The actual compensation offered may be less or greater than this estimate based on various factors.

Elite Security & Staffing is an Equal Opportunity Employer (EOE) that provides a positive & supportive work environment, offers competitive wages & career development opportunities. We provide these opportunities for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

PPO12052/ PPB6025