Medical Office-Front Office Administrator - Zionsville

Body One Physical Therapy currently has a full time Front Office Administrator position available in our Zionsville (70 Brendon Way, Zionsville, IN) location. Our Front Office Administrator is a key customer service role required for the support of our patients, physical therapists, and overall office operations. Come see us to learn more about this exciting role and be a part of our exceptional care team!

Company Overview

Body One Physical Therapy is a privately-owned physical therapy provider with three offices on Indy's north side. We provide unmatched, personalized health and wellness services to clients in an out-patient physical therapy setting. Body One Physical Therapy views every patient and employee interaction as an opportunity to help that person reach their goals, and provides world-class resources to assist. With a focus on personal and professional growth, Body One Physical Therapy is seeking employees who have a vision for team work and success.

Job Summary

The role of a Front Office Administrator is the initial point of contact with patients and a liaison between patients and clinic staff. They are responsible for being able to effectively and professionally communicate company policy, procedures, insurance and benefits information while providing exceptional customer service. The position is responsible for following all office, compliance, Medicare and HIPAA privacy and security policies.

Responsibilities and Duties

• Answers phones, takes and/or triages calls.
• Schedules patients for services and helps the team ensure treatment goals are met.
• Manages the schedule, waitlist and rescheduling needs for efficient operations.
• Communicates with patients clearly explaining the clinics practices for insurance, payment, and scheduling.
• Contacts insurance companies before the patient’s first visit to verify insurance coverage and obtains authorizations when required. Communicates with patients to explain what will or will not be covered.
• Meets with patients on their first visit to ensure all necessary paperwork is completed before treatment begins.
• Collects patient's co-payments and patient due balances at each office visit.
• Processes incoming correspondence including emails, voicemails and faxes.
• Performs other office support work for PT team as needed.
• Supports compliance with Federal, Medicare and contractual guidelines and company compliance policies.

Qualifications and Skills

• Min. High School Diploma or GED required; Associate's degree or college level business courses preferred.
• Previous experience in a busy medical office or similar face-to-face customer service environment requiring strong communication, organization, and follow-through skills required.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Effective computer and technology skills.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrated interest in self-development and the development of the staff.

Benefits

Competitive pay and a professional, family-oriented working environment. A full-time position offers the following benefits: medical, dental, vision and life insurances, retirement savings with company match, short- & long-term disability, EAP, etc. as well as paid holidays and paid time off.

Apply online or in person at our main office:Body One Physical Therapy8902 N Meridian St, Ste 120Indianapolis, IN 46260