Triage Customer Service Specialist

We are seeking a highly motivated and skilled Customer Service Triage Specialist to join our admissions department. The successful candidate will be responsible for providing exceptional customer service to our clients, processing inbound orders from our referral sources through Medforce Command Center via Main Fax, E-mail or Web Portal. Creating tasks and/or workflows through Medforce and triaging all documents to the appropriate department or Medforce bin, by ensuring that all inquiries are handled in a timely and efficient manner. If you are passionate about providing exceptional customer service and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Job Type: Full-time, 40 hours per week, hybrid (2days in office, 3 days remote) Monday-Friday.

Location: King of Prussia, PA

• High School Diploma or equivalent
• At least 3 years’ experience as a Customer Service Representative (CSR) in an inbound/outbound
• customer service center is strongly preferred
• Customer service experience in a Respiratory/Home Medical Equipment company is strongly preferred
• Must have good PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Provide our clients with timely and accurate information, and take appropriate corrective actions regarding our services to ensure the customer and referrals have complete satisfaction
• Triage documents in accordance with company standards and other verbal and written training policies
• Follow proper procedures for accurate documentation triage of new referrals, notes, prescriptions, insurance documentation.
• Maintain referral portals by reviewing the document submissions, deciphering which documents require triage
• Perform other duties delegated at manager’s discretion as Customer Service support

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.