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Triage Support Jobs (NOW HIRING)

firsthand Health

Remote Triage Nurse

Billings, MT · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Provo, UT · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Boise, ID · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Albuquerque, NM · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Eugene, OR · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Boise, ID · On-site +1

$80K/yr

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ...

firsthand Health

Remote Triage Nurse

Eugene, OR · On-site +1

$80K/yr

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ...

firsthand Health

Remote Triage Nurse

Albuquerque, NM · On-site +1

$80K/yr

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ...

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Triage Support information

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How much do triage support jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for triage support in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What does a triage person do?

A triage support person assesses and prioritizes incoming requests or cases to ensure urgent issues are addressed promptly. They often gather initial information, categorize problems, and direct cases to appropriate teams or resources, typically working in healthcare, IT, or customer service environments. Strong communication skills and attention to detail are essential for this role.

What are some typical challenges faced by Triage Support professionals, and how can they be effectively managed?

Triage Support professionals often encounter challenges such as managing high volumes of incoming requests, accurately prioritizing cases, and communicating clearly with both technical teams and end-users. To effectively manage these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain a calm, customer-focused attitude under pressure. Regular team check-ins and ongoing training can also help Triage Support staff stay updated on protocols and improve collaborative problem-solving.

What are triage support roles?

Triage support roles involve assessing and prioritizing incoming requests, issues, or cases to ensure that the most urgent or important matters are handled promptly. Individuals in these positions often serve as the first point of contact, gathering relevant information and determining the appropriate next steps or directing issues to the right department or specialist. Triage support is commonly found in healthcare, IT, customer service, and emergency response settings. Their work helps streamline workflows, reduce response times, and improve overall service quality.

Is triage staffing a good agency?

Triage staffing agencies specialize in providing temporary or permanent support staff for healthcare and emergency response roles. They often require candidates to have relevant certifications and skills, and can offer flexible scheduling. The quality of the agency depends on its reputation, compliance standards, and the support it provides to staff during placements.

What is the difference between Triage Support vs Medical Assistant?

AspectTriage SupportMedical Assistant
CredentialsBasic medical training, certification often preferredCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHealthcare settings, clinics, hospitals, urgent careClinics, hospitals, outpatient facilities
Job FocusAssessing patient symptoms, prioritizing care, providing initial adviceAssisting with patient exams, taking vital signs, administrative tasks

While both roles work in healthcare settings, Triage Support primarily focuses on evaluating patient symptoms and prioritizing care, whereas Medical Assistants perform clinical and administrative tasks to support patient care. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Triage Support, and why are they important?

To thrive as Triage Support, you need strong problem-solving skills, attention to detail, and a background in healthcare or customer service, often supported by relevant certifications. Familiarity with triage software, electronic health records (EHRs), and communication systems is typically required. Excellent communication, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure timely and accurate assessment of needs, appropriate escalation, and effective coordination between patients and care teams.

What does a triage assistant do?

A triage support professional assists in evaluating and prioritizing patient or client needs based on their symptoms or issues. They often gather initial information, direct individuals to appropriate services, and may use communication tools or protocols to ensure timely and accurate assistance.

What does a triage specialist do?

A triage support specialist assesses and prioritizes patient or client needs to ensure timely and appropriate care or assistance. They often work in healthcare or customer service environments, using communication skills and sometimes specialized tools to determine urgency and direct individuals to the appropriate resources or personnel.
More about Triage Support jobs
What job categories do people searching Triage Support jobs look for? The top searched job categories for Triage Support jobs are:
Triage Support jobs near you
Infographic showing various Triage Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.
OTSI Governance & Triage Support

OTSI Governance & Triage Support

Arnex Solutions LLC

Chicago, IL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

OTSI Governance & Triage Support — Senior Associate
Chicago, IL - Hybrid
 
Individual contributor supporting ticket triage, Jira QA, and governance documentation for the Office of Technology Strategy and Innovation (OTSI). Works under senior team direction, managing high-volume operational tasks with strong attention to detail while building foundational GRC and IT governance experience.
 
Key Responsibilities
Ticket Triage
  • Intake and triage inbound OTSI requests, determining urgency and ownership
  • Support Risk Acceptance Waiver (RAW) processing — answer submitter questions, verify completeness, track to resolution
  • Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence
Jira QA
  • Facilitate QA review of Jira tickets for completeness and correct classification
  • Track findings, follow up with ticket owners, and flag recurring issues to senior team
Governance Support
  • Maintain the OTSI controls inventory (status, ownership, review cadence)
  • Draft and update risk statements and process documentation with SME input
  • Track remediation items and support evidence coordination (support role, not lead)
Document QA
  • Conduct first-pass review of procedures/controls documentation for completeness and formatting
  • Flag gaps and inconsistencies; maintain version control across Confluence, SharePoint, and PolicyTech
Status Tracking & Triage Support
  • Track and report on triage metrics (volume, aging, SLA adherence)
  • Assist with status updates for OTSI workstreams tracked outside Jira (spreadsheets, dashboards)
  • Capture meeting notes and action items from triage/QA working sessions
  • Other duties as assigned
Requirements
  • Strong organizational skills; able to manage multiple tasks and shifting priorities
  • Clear written and verbal communication with technical and senior stakeholders
  • Detail-oriented; follows established processes and escalates ambiguities appropriately
  • Familiarity with IT governance/risk/compliance concepts (controls, risk statements, remediation tracking); direct experience preferred
  • Comfortable in an Agile/Scrum environment (sprint ceremonies, team workflows)
  • Quick learner, able to work effectively under senior team direction
  • Tools: Microsoft Office Suite, Confluence, SharePoint, Jira or comparable tool
  • Bachelor's degree (IT, Business, Communications, or related) or equivalent experience
  • 1–3 years in IT, operations, governance, or project management
Preferred
  • Financial services or other regulated industry exposure
  • GRC workflow experience (controls documentation, remediation tracking)

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