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Triage Support Jobs (NOW HIRING)

firsthand Health

Remote Triage Nurse

Provo, UT · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Albuquerque, NM · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Billings, MT · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Boise, ID · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

firsthand Health

Remote Triage Nurse

Eugene, OR · Remote

The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is ...

Firsthand

Remote Triage Nurse

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Triage Nurse Eugene, OR firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and ...

Firsthand

Remote Triage Nurse

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Triage Nurse Billings, Montana firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists ...

Firsthand

Remote Triage Nurse

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Triage Nurse Provo, Utah firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and ...

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Triage Support information

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$13

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How much do triage support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for triage support in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What does a triage support do?

A triage support professional assists in evaluating and prioritizing incoming cases or issues, often in healthcare, IT, or customer service settings. They gather relevant information, determine urgency, and direct cases to appropriate personnel or resources for resolution, utilizing communication skills and sometimes specialized tools or systems.

What are some typical challenges faced by triage support professionals, and how can they be effectively managed?

Triage Support professionals often encounter challenges such as managing high volumes of incoming requests, accurately prioritizing cases, and communicating clearly with both technical teams and end-users. To effectively manage these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain a calm, customer-focused attitude under pressure. Regular team check-ins and ongoing training can also help Triage Support staff stay updated on protocols and improve collaborative problem-solving.

What is triage support?

Triage support roles involve assessing and prioritizing incoming requests, issues, or cases to ensure that the most urgent or important matters are handled promptly. Individuals in these positions often serve as the first point of contact, gathering relevant information and determining the appropriate next steps or directing issues to the right department or specialist. Triage support is commonly found in healthcare, IT, customer service, and emergency response settings. Their work helps streamline workflows, reduce response times, and improve overall service quality.

What is the difference between Triage Support vs Medical Assistant?

AspectTriage SupportMedical Assistant
CredentialsBasic medical training, certification often preferredCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHealthcare settings, clinics, hospitals, urgent careClinics, hospitals, outpatient facilities
Job FocusAssessing patient symptoms, prioritizing care, providing initial adviceAssisting with patient exams, taking vital signs, administrative tasks

While both roles work in healthcare settings, Triage Support primarily focuses on evaluating patient symptoms and prioritizing care, whereas Medical Assistants perform clinical and administrative tasks to support patient care. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a triage support?

To thrive as Triage Support, you need strong problem-solving skills, attention to detail, and a background in healthcare or customer service, often supported by relevant certifications. Familiarity with triage software, electronic health records (EHRs), and communication systems is typically required. Excellent communication, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure timely and accurate assessment of needs, appropriate escalation, and effective coordination between patients and care teams.

What do you need to work in triage support?

To work in triage support, candidates typically need strong communication skills, the ability to assess and prioritize cases quickly, and familiarity with relevant tools or software. A background in healthcare, customer service, or emergency response can be beneficial, and some roles may require certifications or training specific to the industry or organization.
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Triage Support jobs near you
Infographic showing various Triage Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Triage Support Specialist (Weekend - 2nd Shift)

Renaissance Social Services

Chicago, IL

$20 - $21.50/hr

Part-time

Re-posted 23 days ago

Job description

ORGANIZATION DESCRIPTION

Renaissance Social Services, Inc. (Renaissance) is a leader in Chicago’s response to homelessness. Renaissance prevents and ends homelessness for vulnerable Chicagoans, providing a range of proven solutions including prevention, outreach, rapid re-housing, permanent supportive housing, behavioral health care, and clinical case management. 

JOB SUMMARY
The Weekend Triage Support Specialist provides overnight oversight and ensures the security and safety of the building and its participants. The Specialist conducts regular facility checks, maintains a calm and quiet environment, and offers supportive services to help participants sustain their housing.

Participants in this program are individuals experiencing homelessness who have been engaged through the agency’s Homeless Outreach Program or referred by Chicago Continuum of Care partner agencies. Many participants may have co-occurring serious mental illnesses, substance use disorders, or other health-related challenges.

The Weekend Triage Support Specialist works collaboratively with the team to ensure participants feel safe, supported, and respected while helping them become good tenants and prepare for permanent housing.

ESSENTIAL DUTIES

  • Oversee overnight operations of the Triage Bridge Housing program while fostering an accepting, welcoming, and supportive environment for participants experiencing a mental health crisis.

  • Conduct regular safety and facility checks to ensure a secure and sanitary environment.

  • Engage participants in activities that promote coping skills, stability, purpose, and hope.

  • Support participants in setting short-term goals, developing crisis recovery plans, and building tools to prevent future crises and hospitalizations.

  • Collaborate effectively with staff, participate in shift transitions, team meetings, and regular supervision with the Team Leader.

  • Assist participants with accessing food and other basic needs when necessary.

  • Coordinate with community partners to connect participants to additional services and resources.

  • Communicate any safety or wellness concerns regarding participants to the Associate Director promptly.

  • Accurately document all services provided in accordance with grant and agency requirements.

  • Maintain confidentiality of participant information in all forms and release such information only with proper authorization or as required by law.

  • Report all suspected or observed incidents of abuse or neglect in accordance with state law and RSSI policy.

Qualifications and Requirements:

  • High school diploma or equivalent required; Associate degree in human services, psychology, social work, or a related field preferred.

  • At least one year of experience working in a social service, residential, or behavioral health setting preferred.

  • Ability to engage and build rapport with individuals experiencing homelessness, mental health challenges, and substance use disorders.

  • Strong interpersonal and communication skills with a commitment to trauma-informed and person-centered care.

  • Ability to remain calm and professional in crisis situations.

  • Reliable, punctual, and able to work independently during overnight hours.

  • Basic computer proficiency and documentation skills.

  • Must successfully complete required background checks and training certifications as outlined by RSSI.

Apply