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Triage Support Jobs (NOW HIRING)

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach ... The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support ...

This position provides triage support for our clinic at the North Suburban Family Physicians clinics by using protocols embedded in the electronic medical record and a variety of resources including ...

This position provides triage support for our clinic at the North Suburban Family Physicians clinics by using protocols embedded in the electronic medical record and a variety of resources including ...

Triage RN

Lino Lakes, MN · On-site

$36.37 - $54.55/hr

This position provides triage support for our clinic at the North Suburban Family Physicians clinics by using protocols embedded in the electronic medical record and a variety of resources including ...

Triage RN

Lino Lakes, MN · On-site

$80 - $100/hr

This position provides triage support for our clinic at the North Suburban Family Physicians clinics by using protocols embedded in the electronic medical record and a variety of resources including ...

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Triage Support information

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$13

$31

$51

How much do triage support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for triage support in the United States is $31.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $36.06 per hour, depending on experience, location, and employer.

What is triage support?

Triage support roles involve assessing and prioritizing incoming requests, issues, or cases to ensure that the most urgent or important matters are handled promptly. Individuals in these positions often serve as the first point of contact, gathering relevant information and determining the appropriate next steps or directing issues to the right department or specialist. Triage support is commonly found in healthcare, IT, customer service, and emergency response settings. Their work helps streamline workflows, reduce response times, and improve overall service quality.

What are the key skills and qualifications needed to thrive as a triage support?

To thrive as Triage Support, you need strong problem-solving skills, attention to detail, and a background in healthcare or customer service, often supported by relevant certifications. Familiarity with triage software, electronic health records (EHRs), and communication systems is typically required. Excellent communication, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure timely and accurate assessment of needs, appropriate escalation, and effective coordination between patients and care teams.

What are some typical challenges faced by triage support professionals, and how can they be effectively managed?

Triage Support professionals often encounter challenges such as managing high volumes of incoming requests, accurately prioritizing cases, and communicating clearly with both technical teams and end-users. To effectively manage these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain a calm, customer-focused attitude under pressure. Regular team check-ins and ongoing training can also help Triage Support staff stay updated on protocols and improve collaborative problem-solving.

What is the difference between Triage Support vs Medical Assistant?

AspectTriage SupportMedical Assistant
CredentialsBasic medical training, certification often preferredCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentHealthcare settings, clinics, hospitals, urgent careClinics, hospitals, outpatient facilities
Job FocusAssessing patient symptoms, prioritizing care, providing initial adviceAssisting with patient exams, taking vital signs, administrative tasks

While both roles work in healthcare settings, Triage Support primarily focuses on evaluating patient symptoms and prioritizing care, whereas Medical Assistants perform clinical and administrative tasks to support patient care. Understanding these differences helps in choosing the right career path or job search focus.

What do you need to work in triage?

To work as a triage support professional, you typically need strong communication skills, the ability to assess and prioritize cases quickly, and relevant experience in healthcare, customer service, or emergency response. Certifications such as CPR or medical assisting may be beneficial, and familiarity with triage protocols and documentation tools is often required.
More about Triage Support jobs
Infographic showing various Triage Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,733 per year, or $31.6 per hour.

Registered Nurse (RN Triage & Support)

Axia Women's Health

Kennett Square, PA

$30 - $37/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Key responsibilities

  • Responds to patient inquiries via phone and electronic messaging, providing clinical triage and guidance.

  • Documents symptoms, nursing assessments, advice given, and patient responses in the EMR.

  • Collaborates with physicians and advanced practice providers to determine appropriate clinical actions.


Axia Women's Health rating

7.1

Company rating: 7.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers


Job description

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women.  Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

We have an opening for a Registered Nurse (RN) - Triage & Support at our Chester County OBGYN practice. 

Hours: Hours: Mon-Thurs 7:30-4:30pm & Friday 7:30-3:30pm 

Duties:

  • Responds to patient inquiries via phone and electronic messaging, providing clinical triage and guidance in accordance with established nursing protocols.
  • Accurately documents symptoms, nursing assessments, advice given, and patient responses in the EMR.
  • Communicates results of laboratory and imaging tests as directed by the provider, including patient education and follow-up instructions.
  • Collaborates with physicians and advanced practice providers to determine appropriate clinical actions based on patient concerns and symptoms.
  • Processes medication refill requests in accordance with provider direction and practice protocols.
  • Supports care coordination by managing patient follow-up needs, referral communications, and scheduling logistics.
  • Performs nursing tasks such as vital signs, injections, and phlebotomy as needed to support patient care delivery.
  • Maintains awareness of and adherence to clinical policies, procedures, and protocols to promote consistent and safe patient care.
  • Participates in quality improvement initiatives and contributes to a positive team-based care environment.
  • Other duties as assigned.

Skills:

  • Strong clinical assessment and decision-making skills
  • Proficiency in documenting within an electronic medical record (EMR) system
  • Excellent communication and interpersonal skills
  • Ability to manage competing priorities and function in a fast-paced environment
  • Competency in phlebotomy and standard nursing procedures

Education & Experience:

  • Graduate of an accredited nursing program required.
  • Must hold current and unrestricted Pennsylvania RN license.
  • Minimum of 1 years' experience in an outpatient clinical setting. 
  • Active CPR certification required.
  • Previous experience with eClinicalWorks (EMR) strongly preferred.
  • Experienced in ObGyn/Women’s Health beneficial.
  • Understanding of lab order sets and CPT coding a plus.
  • Ability to work at satellite locations as needed.

Pay or shift range: $30 to $37
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Full Time Benefits:

  • Full-time benefit-eligibility with benefits beginning the first of the month after starting.
  • Choice of multiple medical insurance plans to best meet your needs.
  • Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
  • 401(k) matching!
  • Generous PTO offering with additional time off for volunteering.
  • Axia-paid life insurance, short-term and long-term disability.
  • Free counseling for colleagues and family members, including parents and parents-in-law
  • Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.


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