Lab Manager - III - LMG03

Lab Manager - III - LMG03Solutions3 is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.  Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services.  Solutions3 is seeking a Lab Manager to support this critical customer mission. 
 
Responsibilities:
- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
- Support the implementation of new technologies and equipment in the lab environment
- Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
- Provide support for MacOS and iOS to users
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
- Monitor and respond to users on IT helpdesk channels and phone lines
- Assist in the management of user accounts and resetting credentials
- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur

Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 5+ years of directly relevant experience in system administration
- Experience with multiple operating systems, to include Linux/Unix & MacOS
- Experience and knowledge of networking and network administration
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
- Must be able to work collaboratively across physical locations

Desired Skills:
- Experience working with SIEMs to include ELK and Splunk
- Virtualization automation and optimization
- Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
- Experience with writing technical procedures and standard operating procedures

Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience.

Desired Certifications:
- CEH
- Sec+
- Network+
- CCNA

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