Service Coordinator

RoofingSource is looking for individuals who will focus on “exceeding our customers’ expectations” and who will represent our mission of "Maintaining Excellence". RoofingSource is seeking a Service Coordinator that is ambitious, motivated, and committed to being a part of our quick-growing, fast-paced company. The individual must be able to build relationships with Field and HQ employees, and possess strong administrative, critical thinking, and organizational skills with a proven ability to multitask. The individual will work closely with a defined group of Field Advisors, the Director of Operations, their fellow Service Coordinators, and other teammates to maximize customer and employee satisfaction.

Roles and Responsibilities:

• Supporting and assisting in the management of each Field Advisors’ territory to ensure peak performance (e.g. effective and efficient scheduling and traveling)

• Working closely with Production, Service, Sales, and HR/People teams

• Providing exceptional customer support to our clients when they request service

• Assisting with receiving and dispatching work orders in an efficient manner for 10+ Field Advisors

• Creating documentation and internal communication for service calls

• Managing third party platforms for service requests

• Assisting with approving of service reports

• Assisting with scheduling and billing work with customers, Field Advisors and other partners to complete jobs in a timely and proactive manner

• Collecting and auditing hours worked daily by Field Advisor team members as well as submitting a bi-weekly payroll to accounting

• Creating and maintaining databases and spreadsheets in g-suite and excel (e.g., admin databases and supply spreadsheets)

• Maintaining client confidence and protecting operations by keeping information confidential

• Adapting and implementing necessary changes to meet growth plans

Education, Skills and Experience:

• 2 years of dispatch, customer service, and/or administrative experience (preferably in a construction or logistics environment) preferred but we are willing to train a motivated candidate

• College degree (preferred) or equivalent work experience in construction, manufacturing, logistics, or the trades

• Proven computer skills (e.g. Microsoft Office Suite and Google Suite)

• Proven communication skills, both verbal and written

• Must work well and multi-task in a detailed, fast-paced team environment

Key Competencies:

• Managing multiple schedules and personalities

• Multitasking and prioritizing competing responsibilities

• Articulating and communicating clearly verbally and in writing

• Planning and organizing with attention to detail and accuracy

• Assessing and solving problems

• Collaborating and working in a team

Work Environment:

RoofingSource is a family-owned national roofing company that is headquartered in Niles, IL. RoofingSource fosters a collaborative, supportive environment for both personal and professional growth. At RoofingSource, we service 10,000+ buildings across the United States – our clients are the nation’s leading restaurant, banking, retail, and other multi-site national brands. As a company that encourages outside-the-box thinking, we pride ourselves on not being a typical roofing company offering unique and best-in-class solutions. Our Service Coordinators operate in “The Pit,” a collaborative work space at our headquarters that includes many tools and technology to monitor and plan for our field staff.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.

• Prolonged periods talking on the phone using a handset or wireless headset.

• The workplace is located on the second floor and requires walking up and down stairs.

• Long periods of sitting are often required for this office-based position.

RoofingSource is proud to be an Equal Opportunity Employer. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. RoofingSource is strongly committed to this policy and believes in the concept and spirit of the law. The RoofingSource team encourages all qualified and interested persons to apply for this position.