Receptionist

At Turnwell Mental Health Network, our mission is to expand access to high-quality care in underserved markets. We are seeking an upbeat and friendly individual(s) to work in the front office of our newest outpatient mental health clinic coming soon in Mount Pleasant, SC! We are looking for someone who enjoys speaking with people, is courteous and outgoing both in-person as well as over the phone, has great organizational skills, and is happy working in an office setting. Experience in similar work is helpful, but we will train you to accommodate our office's specific needs.

General tasks will include acquiring information to register and schedule new patients, verifying eligibility and insurance, and more as needed. Additionally, all staff will be provided cross-training for help with Transcranial Magnetic Stimulation (TMS).

Requirements

• Present self and the clinic in a professional, clean manner, business casual dress or scrubs are required
• Greet patients in a friendly manner and help facilitate any paperwork/questions
• Answer/Return calls in an upbeat, friendly manner
• Schedule patients according to each provider's schedule
• Ensure HIPAA compliance with all conversations to always ensure patient confidentiality
• Respect and maintain the privacy and dignity of the patient(s)
• Verify and explain to patients their insurance eligibility and copay requirements
• Educate patients on office procedures and policies
• Enter patient demographics and information into the software for new patients, along with verifying any changes for returning patients
• Collect payments and copays
• Display knowledge of cross-training in TMS procedures to help provide coverage with our team
• Ensure clinic and waiting area are tidy and water plants on a regular schedule

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Experience in Behavioral Health setting is highly preferred but not required
• Proficiency with office equipment (fax machines, copiers, printers, scanners)
• Proficiency with basic computer applications (Microsoft Office, Google Suites)
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time management skills, with the ability to prioritize multiple tasks
• Excellent customer service skills
• Team-oriented mindset
• Must be punctual and reliable
• Must pass a background check