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Mental Health Receptionist Jobs (NOW HIRING)

Lorenz Clinic

Mental Health Receptionist

Victoria, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

Lorenz Clinic

Mental Health Receptionist

Burnsville, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

Ana Santana Psyd PA

Be Seen First

Bilingual Mental Health Receptionist

Fort Walton Beach, FL · On-site

$14 - $17/hr

We are seeking a Mental Health Receptionist to join our team! You will provide psychological mental health assistance to a private practice. The Front Desk Receptionist is the first point of contact ...

Lorenz Clinic

Mental Health Receptionist

Minnetonka, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

The Lorenz Clinic

Mental Health Receptionist

Chaska, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

Ana Santana Psyd PA

Be Seen First

Bilingual Mental Health Receptionist

Fort Walton Beach, FL · On-site

$14 - $17/hr

We are seeking a Mental Health Receptionist to join our team! You will provide psychological mental health assistance to a private practice. The Front Desk Receptionist is the first point of contact ...

Lorenz Clinic

Mental Health Receptionist

Rosemount, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

Lorenz Clinic

Mental Health Receptionist

Chaska, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

The Lorenz Clinic

Mental Health Receptionist

Victoria, MN · On-site

$19/hr

Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in ...

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Mental Health Receptionist information

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How much do mental health receptionist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for mental health receptionist in the United States is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What are the main responsibilities of a mental health receptionist?

A mental health receptionist is responsible for greeting clients, scheduling appointments, managing patient records, and handling phone calls at a mental health clinic or practice. They act as the first point of contact for clients and ensure smooth communication between clients and mental health professionals. Additionally, they may process payments and maintain confidentiality of sensitive information in compliance with privacy regulations like HIPAA.

What are some common challenges faced by mental health receptionists in managing patient confidentiality and sensitive information?

Mental Health Receptionists frequently handle confidential patient information, which requires strict adherence to privacy policies such as HIPAA. A common challenge is balancing the need to provide efficient service with maintaining confidentiality, especially in busy or open reception areas. Receptionists must be vigilant about not disclosing patient details to unauthorized individuals and should be comfortable enforcing privacy protocols. Ongoing training and clear communication with clinical staff help ensure best practices are followed while supporting both patients and the care team.

What are the key skills and qualifications needed to thrive as a mental health receptionist, and why are they important?

To thrive as a Mental Health Receptionist, you need strong organizational skills, attention to detail, and a basic understanding of confidentiality and healthcare regulations, usually supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health record (EHR) systems, and office equipment is typically required. Exceptional communication, empathy, and the ability to remain calm under pressure are valuable soft skills for interacting with clients in sensitive situations. These skills are crucial for creating a welcoming, efficient, and supportive environment that upholds patient privacy and ensures smooth office operations.

What is the difference between Mental Health Receptionist vs Medical Office Receptionist?

AspectMental Health ReceptionistMedical Office Receptionist
Required CredentialsHigh school diploma; certification variesHigh school diploma; certification varies
Work EnvironmentTherapist offices, clinics, mental health facilitiesHospitals, clinics, medical offices
Employer & IndustryMental health providers, counseling centersHealthcare providers, hospitals
Common Search & ComparisonYesYes

The main difference between a Mental Health Receptionist and a Medical Office Receptionist lies in their work environment and the type of patients they serve. Mental Health Receptionists typically work in mental health clinics or counseling centers, focusing on mental health services, while Medical Office Receptionists work in general healthcare settings, handling a broader range of medical appointments. Both roles require similar credentials and serve as the first point of contact for patients in healthcare settings.

What qualifications do I need to be a mental health receptionist?

A mental health receptionist typically needs a high school diploma or equivalent, strong communication and organizational skills, and experience with office software like scheduling and electronic health records. Some employers may prefer prior experience in healthcare or customer service, but formal certifications are not usually required.
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What states have the most Mental Health Receptionist jobs?

States with the most job openings for Mental Health Receptionist jobs include:

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Mental Health Receptionist jobs near you
Infographic showing various Mental Health Receptionist job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,057 per year, or $17.8 per hour.

Mental Health Receptionist

The Lorenz Clinic, LLC

Minnetonka, MN • On-site

$19/hr

Part-time

Posted 23 days ago

Job description

Description

About Lorenz Clinic

At Lorenz Clinic, we believe mental health care begins the moment someone walks through the door. Our mission is to provide relational, systemic, and developmentally informed care-and that starts with the way we greet and support our clients and their families. As a receptionist, you are not "just at the front desk." You are the anchor of the clinic site.


This is a part-time (20 hours/week), hourly position ideal for someone who thrives in a steady support role and wants to contribute to meaningful work-without needing to overextend. We don't oversell the role-but we do know how important it is.


Position Summary

The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in nature, but its impact is relational: how well this role is performed affects the entire tone and flow of the clinic. You'll be responsible for front desk coverage, scheduling, billing support, communication, and maintaining a welcoming physical environment.


Key Responsibilities

Administrative & Operational

  • Prepare, organize, and maintain patient paperwork
  • Copy, fax, and file documents as needed
  • Maintain office supply inventory and place orders
  • Keep reception and lobby areas clean, organized, and welcoming
  • Monitor vendor services (e.g., water delivery, shredding service)
  • Process and distribute incoming/outgoing mail and faxes
  • Take and process credit card payments
  • Score and file outcome measures in compliance with Department of Health protocols
  • Maintain familiarity with health plan networks and basic insurance requirements

Patient Coordination

  • Answer general and new patient phone calls
  • Schedule new and existing patients using the EHR system
  • Manage patient check-ins and notify clinicians of arrivals
  • Handle confidential information with discretion
  • Make collections calls for delinquent accounts
  • Offer refreshments to clients when appropriate
  • Respond calmly and supportively to client needs in a fast-paced setting

Staff & Site Support

  • Triage basic staff questions about clinic procedures
  • Assist in onboarding tasks for new hires, as assigned
  • Support special projects such as preparing new clinic spaces (e.g., deliveries, marketing materials)
  • Use personal vehicle for occasional site errands (mileage reimbursed)
  • Attend occasional team meetings or trainings outside regular hours or site
  • Collaborate with other receptionists to provide coverage across locations if needed
  • Report site repair needs and contribute to continuous process improvement

This is an abridged job posting; for a full job description, contact Human Resources.

Requirements

Qualifications

  • High School Diploma or GED required
  • Bachelor's degree in psychology, social work, business, or related field preferred
  • Minimum 1 year of experience in medical or mental health reception or administrative support
  • Clean criminal background check (as required by law)

What We're Looking For

  • Strong interpersonal boundaries and emotional maturity
  • Comfort interacting with individuals in distress
  • Excellent verbal and written communication skills
  • Reliable and self-directed; able to manage tasks without constant supervision
  • Trustworthy with confidential and sensitive information
  • Committed to social justice and client dignity
  • Willingness to learn and uphold HIPAA standards and clinic policies

Why This Role Might Be Right for You

  • You want a consistent, weekday-only role with no weekend or holiday shifts
  • You find meaning in creating order and offering calm, consistent support
  • You're interested in behavioral health or healthcare administration
  • You want to be part of a mission-driven team, even in a part-time capacity

To apply, please submit a resume and cover letter. In your letter, address your suitability for the role along with a narrative of your demonstrated commitment to the common good. Cover letters speak volumes about professionalism, our superordinate core values, and help us find the best fit for all-involved.

Apply