Office Administrator

Gino’s Collision Center, Inc has been in business for 40 years and due to growth is recruiting for the role of Office Administrator. Gino’s is known for high-quality work and excellent customer service. Supporting the communities of Rowley, Ipswich, Topsfield, Newburyport, Georgetown, Peabody, Danvers, and many others throughout the North Shore, we are a 100% drug and alcohol-free workplace. We are proud to provide local employees a community-oriented, fast-paced, enjoyable place to work.

This role is for a candidate who can exhibit excellent communication skills, both on the phone and in person, while actively listening to customer concerns and conveying information clearly and professionally. They have strong organizational skills, attention to detail, and a knack for problem-solving. Maintaining professionalism in all interactions and being adaptable to changing priorities are crucial, along with a willingness to collaborate with colleagues and leverage technology to streamline processes.

Responsibilities:

• Welcoming and building rapport with customers, insurance companies, and vendors
• Carrying out clerical duties such as answering phone calls, responding to emails
• Organize and maintain office operations and procedures
• Providing appraisers and insurance companies with requested information
• Maintaining general office files, including customer files, vendor files, and other files related to the company’s operations
• Updating customers on the status of their repair and other services
• Communicating across Gino's internal teams to achieve goals

Requirements:

• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office administration procedures
• Familiarity with Microsoft Office programs
• Ability to learn new software
• Comfort working in a fast-paced environment

Work Location: Rowley, MA

Work Hours: Monday - Friday, 7:30 am - 5:00 pm

Applicants should expect courteous interviews, a brief hiring probationary period, and consistent weekly pay. We are an equal opportunity employer and do not discriminate on the basis of race, sex, color, language, religion, political affiliation, or country of origin. We provide a strong preference for military veterans where permitted. Our temperature-controlled shop is well maintained and comfortable to work in year-round. Must have a valid driver's license and dependable transportation.

Job Type: Full-time