Family Support Trainer

Job Title: Family Support Trainer                             

Department: Compliance and Program Supports

Reports To: Training Manager

FLSA: This is a full time (37.50 hours per week), Non-Exempt Union position

Level: 7

Salary: $55,940.24 - $59,346.89

About Children’s Council

For 50 years, Children's Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 140 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.  

Position Summary

Under the direction of the Training Manager, this role will train new and existing staff members on key components of Children's Council's program administration and client support. The Family Support Trainer understands the nuances of adult learning to ensure staff's understanding of the organization's clients, as well as the policies and procedures governing our programs. 

Key Qualities

• Your approachable, friendly nature allows you to gain key insights from staff to inform trainings.
• You value feedback as a critical element to continuously improving your work.
• You use critical thinking and problem-solving skills to ensure policies and procedures can be carried out consistently by staff.

 Primary Responsibilities 

• In collaboration with Manager and other stakeholders, the trainer will play a key role in the development of training plans, tools, and materials. 
• Assess the training needs of staff and identify any knowledge gaps through analysis of QA data and qualitative research. 
• Conduct trainings for departmental staff in accordance with departmental training plans or as directed. 
• Maintain all internal subsidy program training materials and ensure all client handbooks/program collateral is up to date in the appropriate language when needed. 
• Support and respond to our staff’s day-to-day questions around program administration and client support or software-related questions. 
• Identify, troubleshoot, and resolve problems encountered by software users. 
• Share knowledge with, learn from, and influence peers across the organization to deepen understanding of our services and reflect regularly on ways to improve services. 
• Participate and remain current on relevant policies and efforts to collect, analyze, and/or report on child care-related data (emphasis on child care subsidies). 
• Assist with State and local reporting in accordance with all applicable requirements and deadlines. 
• Develop subsidy data reports or software templates as requested. 
• Participate in the decision-making and implementation processes around software upgrades/patches. 
• Other related duties as assigned. 

Qualifications 

• 2-3 years of proven performance and experience in the social services field (i.e. providing direct services for child care, subsidy administration, resource/referral).  
• Prior experience with training adult learners; presenting information to groups and/or facilitating meetings. 
• Prior experience with expert-level knowledge of a rapidly changing subject matter.
• Proficiency with Microsoft Office and Google suites; comfort with learning new software programs. 
• Ability to manage projects, meet deadlines, while working with minimal supervision. 
• Excellent written and verbal communication skills. 
• Bachelor's degree in child or human development, social work preferred.

Physical Requirements 

• Mental acuity to perform the essential functions of this position in an accurate and timely fashion. 
• Dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time. 
• Ability to speak, hear, and understand speech at normal room levels. 
• Physical agility to bend, stoop, walk, and navigate stairs if required. 

BACKGROUND CHECK

All offers of employment are contingent upon successfully completing this process.

COVID Policies:

All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.

Hybrid Work:

We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. There are a few roles where the hybrid schedule is not conducive. Similarly, there are a few positions that operate 100% remotely. All applicants should be comfortable with both the remote and in office scenarios.