Field Services Technician

Summary The Onsite Technician must effectively diagnose and solve problems on CCTV / Surveillance System, Digital Access Points, Key Card Access, Cell Phone, Digital Pagers

Essential duties and responsibilities:

1.     Monitor and diagnose issues with the Surveillance System, installation of cable, and general cable / infrastructure maintenance.

·         Walk up to 2 miles a day.

·         Crawl under desk and move small furniture.

·         Carry / climb ladder.

·         Work in small, confined areas

2.     Responsible for installation and maintenance of district wide IP camera system.  Includes IP camera programming and Video Insight camera server maintenance.

3.     Installation of new Cisco Wireless Access Points.  Troubleshooting existing wireless infrastructure

4.     Familiar with Networks and Protocols.

5.     Responsible for key card access and alarm systems throughout the district

6.     Test and service district wide radio system and programs

7.     Utilizes thorough knowledge and experience, testing, troubleshooting basic electronics.

8.     Installing cables and testing.

9.     Establishes service by studying equipment requirements; researching documentation, ordering, and gathering components and parts; completing installation; performing acceptance tests.

10.  Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

11.  Participate in the on-the-job training program and maintain a working knowledge of all equipment.

12.  Possess hand and finger dexterity and good eyesight with the ability to determine colors.

13.  Requires daily travel, with some overnight travel possible.

14.  Must be available to be on call after normal business hours and perform service, installation and maintenance work during nighttime hours is expected.

15.  Protects confidential information, observes, and participates in vehicle and safety programs.

16.  Always keeps office clean and secure. Operate within and support all Forerunner Technologies Inc. Company policies and procedures including dress code and vehicle operating policy.

17.  Responsible and accountable for maintaining all company equipment to be always operational.

18.  Adheres to scheduled order completion and maintenance time frames.

19.  Other Duties and Responsibilities as assigned.

Supervisory Responsibilities:                   

This position has no Supervisory Responsibilities.

Certificates, Licenses, Registrations

Security Background Check is Mandatory

Valid driver’s license and must maintain an acceptable MVR that meets the company insurance provider’s standards.

Cisco Knowledge is a plus.

Other Skills and Abilities                   

1-2 years of related CCTV / Surveillance experience

Basic knowledge of VoIP, networks, and data

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

·         Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·         Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

·         Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·         Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·         Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

·         Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

·         Leadership - Exhibits confidence in self and others; Accepts feedback from others; Gives appropriate recognition to others.

·         Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

·         Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

·         Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·         Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

·         Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

·         Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

·         Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

·         Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·         Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·         Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

·         Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

·         Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

·         Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·         Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

·         Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

·         Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications:

H.S. Diploma or Associate's degree (A. A.) or equivalent from a two-year college or technical school; or 1 to 2 years related experience and/or training; or equivalent combination of education and experience.

Language Skills:      

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

Mathematical Skills:                   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:      

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:                   

MS Office (Word, Excel, Outlook, and Power Point)

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee may be required to lift and/or move up to 50 pounds.

Work Environment:

The noise level in the work environment is usually low to moderate.