Call Center Member Service Representative
Indiana Members Credit Union
Indianapolis, IN
Call Center Member Service Representative
Indiana Members Credit Union
Indianapolis, IN
- $16 to $17 Hourly
- Full-Time
Job Description
Company Info
Job Description
SUMMARY/OBJECTIVE
Answer incoming phone calls. Provide a variety of service functions with excellent member service.
RESPONSIBILITIES AND DUTIES
- Answer telephone calls and process members transactions as requested
- Answer individual questions or help members with problems regarding their account
- Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
- Process wire transfers by mail, fax, and email
- Mail or overnight check withdrawals from members’ accounts
- Order checks and debit cards, process stop payments, mail statements and histories
- Provide help with online banking, reset PINs and passwords
- Post mail deposits and mail payments
- Assist branches with problems in the phone center
- Scan checks, transaction tickets, membership agreement forms, etc.
- Other duties as assigned
EDUCATION AND EXPERIENCE
- High School Diploma or Equivalent
- Previous Call Center Experience
- Completion of Indiana Members Credit Union Internal Training
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