Refugee Services Case Manager

Be PROUD of what you do:

You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities:

• Client Intake
• Client Support
• Service Plan Development
• Resource Identification and Referral

What will you be doing in your role?

• You perform comprehensive assessments with clients according to established program and agency standards.
• You assess needs to determine the barriers to self-sufficiency such as personal and family adjustments, finances, food, clothing, housing, and health.
• You develop and implement individualized service plans with clients to address identified needs within established time frame.
• You drive clients to and from necessary appointments on an as need basis.
• You work in conjunction with the client to develop feasible service plan goals and action steps and assign to responsible part (you or client) as required and needed.
• You monitor and evaluate client progress and adjust service plan and/or service delivery as necessary.
• You empower clients towards cultural adjustment and comprehension of the new community through an understanding of self, personal situation, and client's responsibility for adjusting to new life in local community.
• You empower clients to begin learning how to navigate medical/health and public benefits systems on their own for their success once services plan goals are met.
• You document all client interactions and services in case notes and service plan as required.
• You complete all necessary documentation to ensure compliance with funding requirements, licensing requirements, and agency quality assurance standards.
• You advocate for clients with service providers or agencies and in the community.
• You meet your service delivery tasks and effectively manage your administrative duties.
• You work collaboratively with other Refugee Services members to support the overall goals of the team and coordinate services for clients as necessary.

Are you the next Refugee Services Case Manager?

• Bachelor’s degree in social work or related field and one-year experience in social services or a combination of education and experience.
• Excellent verbal and written communication skills in English
• Bilingual skills in a common client language are preferred.
• Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance.
• Must be willing to transport clients in his/her car.

Here's the Good Stuff...

• Full time, hourly position. Pay is determined by relevant experience, work history, education and internal equities
• Medical/Dental/Life insurance
• 16 paid Holidays (including being closed Christmas Eve through New Year’s Day)
• In addition, we also offer Vacation and Sick time.
• 403(b) with employer match- up to 6%
• Paid parental/critical illness leave
• Employee Assistance Program
• Mentorship Program
• Wellness Program
• Financial Coaching