Technical Support Specialist III

DVSport

Pittsburgh, PA

$70,000 to $85,000 Yearly
Vision , Medical , Dental , Retirement
Full-Time

Job Description

at DVSport | Pittsburgh

About Us
Ever wonder what officials actually watch so they can efficiently confirm or overturn a play, what players are studying on the sideline during a game, how teams prepare for an opponent using video, what gives sports broadcasters the ability to analyze a play quickly during a broadcast, it's all thanks to DVSport's cutting-edge software and broadcast quality technology.

Based in Pittsburgh, DVSport is an industry leading sports technology company specializing in Instant Replay and digital video acquisition, analysis, and playback software. Our products and technology are utilized by some of the top professionals in sports throughout the country.

Interested in joining: An industry leader? A tech innovator? An Emmy award winning company? Then look no further:

Your Role:

Analyze, troubleshoot and diagnose hardware problems in a timely and professional manner.
Actively update, maintain and monitor all aspects of computer networks.
Install and configure computer systems, networking equipment and applications.
Respond to customer inquiries and assist Technical Support Specialist I in troubleshooting and resolving problems.
Provide input during the development of new projects, products, and bids.
Assist management in creating training materials pertaining to computer troubleshooting and usage.
Work closely with Technical Support Specialists II and service and support teams.
Develop training for peers
Maintain documentation of processes and procedures.
Understanding that due to the nature of our business working hours can include nights, weekends and holidays as necessary.

What you need to bring to the game:

7+ years of system and network support.
Functional knowledge of Microsoft Windows Server and Client operating systems.
Proficient in storage technologies such as RAID, NAS, SAN, SATA, SAS.
Functional networking knowledge including TCP/IP, DNS, WINS, DHCP.
Documented security knowledge and experience.
Experience with digital video encoding, decoding and streaming.
Knowledge of streaming protocols including RTSP, RTMP, HLS, TS-UDP, SRT, and NDI.
Commitment to high quality service to both clients and fellow team members.
Supervisory/management experience
Ability to multi-task and shift priorities as needed.
Excellent verbal and written communication skills.
Ability to work independently with minor guidance.
Strong problem solver.
Ability and willingness to travel at times.
Comfortable with a fast-paced environment.
Bachelor's degree in related field

Bonus skills:

Experience with Switches, Routers, VLANs, VPN Devices
VOIP experience
SQL
Experience in administering and deploying websites using IIS and SQL servers
Scripting knowledge
Interest in sports, participation at a higher level and knowledge of the sport and/or rules/officiating
IT experience from a mission critical background such as athletics, financial compliance, military, or broadcast systems.

DVSport Advantages