District Operations Manager

Dent Wizard International

Minneapolis, MN

Full-Time

Job Description

Reporting to a Divisional Vice President, a District Manager oversees and leads all operations, and employees within a defined geographic area. DM is responsible for both origination of business and fulfillment of services to customers.

Essential Duties & Responsibilities

Sales and Business Development (25-35%)

 Work with RVP, RCDD and/or DSM to develop and execute a revenue growth plan aligned with Company strategy and objectives by developing new customers and expanding relationships.

 Partner with DSM and RCDD to sell new customers and maximize existing business opportunities.

 Build and solidify relationships with key customers and networks to initiate relationships with prospective customers.

 Develop and implement sales solutions that ensure maximum penetration of customers and the market.

 Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

 Align with National Sales and Marketing leadership to support business development and proactively promote services.

Operations (35-45%)

 Lead and manage a team to maximize effectiveness and efficiency of resources, technicians and capital.

 Direct recruiting activities with hiring managers and talent acquisition resources to ensure top talent and proper staffing in support of existing customers and new business expectations.

 Expediently and professionally addresses all customer, operational, and performance concerns.

 Closely support direct reports/managers optimizing day-to-day operations.

Personnel (15-20%)

 Create a positive, productive working environment consistent with Dent Wizard’s Core Values.

 Recruit, hire and retain technician base at or above budgeted targets.

 Ensure managers possess the necessary skills and are empowered to identify and resolve customer and personnel concerns in a proactive, respectful, and fair manner.

 Communicate regularly, consistently, effectively, and candidly.

 Create and implement plans for managers and employees to be appropriately trained and equipped for current and potential business including technical, administrative and management skills.

 Identifies performance issues and develops plans to address and redirect.

Administration (10-20%)

 Lead Q Process to ensure complete participation and drive Vital Few and MITs.

 Lead and execute DW’s Blueprint Strategy to deliver Desired Superior Outcome expectations.

 Responsible for achieving annual budget goals such as revenue and EBITDA.

 Along with FP&A team, utilize quantitative tools to drive financial and operational performance.

 Manage and deliver key metrics to exceed company goals.

 Leads preparation of 7-step capital requests.

 Evaluate and recommend investment decisions regarding headcount, coverage patterns, equipment, etc.

Required Qualifications

 Combined minimum experience of 3 years in a district route and auction leadership role required

 Profitable management of a P&L of at least $1.5M in revenue annually