AV Field Service Technician

The Field Service Technician is a mid-level technician with experience in technology installation, customer service, cabling, wiring and troubleshooting systems or networks.  This person would be responsible for altering the configuration, troubleshooting system failures and debugging the various systems that IMS Technology Services installs.  On the job training is on-going at IMS Technology Services and development of the role will be ever evolving and challenging. The Field Service Technician reports directly to the Director of Managed Services, and is based out of the Garnet Valley, Pa. office.

We are a prominent technology company that focuses on event staging, systems integration, managed services and content creation for enterprise level accounts and prestigious higher education institutions. Established in 1994, IMS has grown every year we have been in existence. We have achieved the Inc5000 eight times in the past nine years. We attribute our growth and continued success to our people.

IMS offers a unique approach to medical/dental premiums and a competitive salary package based on experience. We consider our team the best in AV

Position Accountabilities and Expectations:

·         Troubleshoot & debug applications in the field in each of the software languages standard for the industry; specifically, Crestron, Extron, & QSC, among others.

·         Efficiently and effectively make graphical user interface adjustments as directed in the field.

·         Evaluate existing systems and “reverse-engineer” the system in order to provide the Software Developer with accurate information to write a new functional code.

·         Effectively and systematically troubleshoot systems, identify the potential causes of failure to establish the initial possible failures; and test all potential points of failure thoroughly.

·         Accurately complete all forms and documentation specific to the entire service and troubleshooting process that is performed in the field of all systems.

·         Configure all devices installed to their optimal settings.

·         Load and configure Control & DSP codes.

·         Thoroughly test and force-fail all systems on site.

·         Communicate effectively with Software Developers, Lead Installers, Installation Manager, Service manager, Systems and Design Engineering about system and/or operational questions or concerns.

·         Open service tickets with manufacturers and successfully troubleshoot with manufacturers while on-site.

·         Create Local Area Network/s (LAN) for the sole purpose of communication among devices being installed at a client location; this LAN is completely separate from the client’s existing network infrastructure.

·         Create WLANs for wireless communication of devices.

·         Professionally communicate with client IT staff members regarding specific system requirements, problems, potential short-term and long-term issues, etc.

·         Miscellaneous responsibilities assigned by manager based on business need

What you will bring:

·         High School Diploma or GED required

·         Prefer certification in Poly, Q-SYS, Crestron, and/or Biamp software.

·         Exceptional organizational skills & attention to detail

·         Expert reading and understanding audio visual engineering drawings

·         Prior experience reading, understanding, and explaining CAD functional, riser, and architectural drawings.

·         Self-motivated employee who enjoys working with teams as much as on their own

·         Extreme attention to detail and documentation

·         Interpret and convey a thorough understanding of system requirements

·         Strong written and verbal communication skills

·         Expert customer service skills

·         Exceptional problem solving skills

·         Valid driver’s license and excellent driving record

·         Must be able to work nights and weekends and overtime, as necessary

·         Must be able to lift and carry 50 pounds

·         Travel overnight at least 10 to 15% of their work time in a given year, balanced amongst the entire installation team as workloads and skillsets permit