Insurance Client Service Manager

If you are the type of person your family and friends trust to "get things done," come join our work family!

Williamson Insurance & Investments, LLC in Hendersonville, Tennessee, is a local, family owned, independent insurance agency. We are looking for a friendly, dependable, organized, detail oriented, articulate, and (preferably) experienced individual to join our team as a Full-Time P&C Insurance Client Service Manager / Customer Service Representative. In this role, you will be responsible for managing a portfolio of personal and commercial insurance accounts to maintain strong business relationships and ensure client satisfaction. If you treat our agency as if it were your own, your income will drastically increase with time. We want you to be part of this family, and we will compensate you accordingly. This is a hybrid remote/in-office position. We take family time seriously, so we are flexible and understanding when you need time away from work.

Apply now to join our team and begin a role with excellent career growth and earning potential.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Provide high quality service to our personal and commercial clients.

Assist agency producers with administrative duties before, during, and after sales.

Process customer policy change requests.

Assist with renewal quoting for personal and commercial lines.

Help clients navigate the claims process.

Play a vital role in retention by monitoring pending cancellations and helping clients stay with us.

Delegate call-in requests to the appropriate team member.

Help agency owners with day-to-day tasks.

Be a problem solver!

Be knowledgeable enough about insurance to catch potential E&O issues before they happen.

Property & Casualty license is required. Applicants with all other required skills and experience may be licensed after hiring.

Possess a genuine willingness to learn. Be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.