Service Desk Technician

Service Desk Technician

Location: Washington, DC – Must work onsite

Clearance: Active Top Secret

Work Schedule: 12pm to 10pm – Wednesday - Saturday

ALTA IT Services is looking for a Service Desk Technician that is passionate about technology, problem solving and excels at customer service. If you want to join a company that values your contributions and are open to commuting to Washington, DC,

The team is responsible for providing Tier 1 & Tier 2 support to over 800 high profile Department of State executives around the world. The job is to ensure the customers have access to the best Tier 1 & Tier 2 to keep them fully operational and able to support their mission. Come be a game changer and join the team!

Major Duties & Responsibilities:

• You'll work with other Service Desk Technicians to response to on demand requests for Tier 1 and Tier 2 support.
• Work directly with end customers to help them resolve their issues, concerns, or outages and when needed you will escalate problems that require additional support.
• Solve problems, using excellent analytical and problem-solving skills

Qualifications:

• 3 to 5 years of general IT experience
• Must have hands on experience as a Service Desk Technician
• Must be able to write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)
• Serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, Active Directory, use of the menu and help systems, Microsoft Office programs, including Outlook and user profiles, telecommunications, use and troubleshooting of computers and printers
• Experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software
• Hours are 12pm to 10pm – Wednesday - Saturday
• Must have an active Top-Secret clearance
• Enjoy working with diverse technologies and systems
• Exemplary telephone skills
• Passionate about providing the best customer service possible

Desired Skills

• MS or CompTIA certifications
• Experience with ServiceNow
• Experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands
• Bachelor’s degree

For immediate consideration, please apply directly or contact Crystal Dinnocenti at (484)-388-1777 or Cdinnocenti@altaits.com