Inbound Call Center Representative

Job Summary

an·swer·ing serv·ice

noun

plural noun: answering services

a business that receives and answers telephone calls for its clients.

Job Description:

We are a dynamic, well-renowned call center company serving the telephone needs of our medical and business clients. This position will entail greeting and directing client callers by answering the telephone calls of their customers, determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. Operators are required to provide accurate, efficient, and professional service to every caller, client, and coworker. We operate 24/7, including weekends and holidays, to provide service to our clients in their time of need.

Our ideal candidate would be an organized, diligent, and team-oriented individual who excels in conversing professionally with customers daily. We seek someone willing to go above and beyond their day-to-day duties to add value to our growing company. There is room for advancement from Operator to Dispatcher, Mentor, Shift Supervisor, Floor Manager, programming, and various other company positions.

Also, If you are fluent in Spanish, as well as English, please note that in your resume.

This is NOT a work-from-home position. You must be able to work at our Kingman location.

This is NOT a telemarketing/sales position.

Drug testing is done as a condition of employment. Because of the confidential nature of our work, anyone with a previous felony or misdemeanor conviction for fraud or violence will not be considered for employment.

About Silver Rock Enterprises Inc:

We have delivered world-class answering, messaging, and call center services to businesses and medical offices for over 30 years. We have pioneered many of the concepts that are now commonplace in the industry, and our high standards and professionalism have earned us high marks with our clients.

We follow a specific hiring process - NO WALK-INS OR CALLS WILL BE CONSIDERED.

Responsibilities and Duties

Answer incoming calls as per your training and follow the different client instructions for each call

Provide quality service by handling each call professionally and efficiently

Follow company policies and procedures at all times. No exceptions

Complete special assignments as directed by management

Be able to work all shifts. This includes ALL weekends, holidays, night, and day shifts

Qualifications and Skills

Must be able to type 35-40 wpm and have computer keyboard skills

Must be able to read/write/communicate professionally and clearly in English

Must be able to multitask and work under pressure in a fast-paced environment

Including listening, speaking, talking, typing, and/or reading at the same time

Must be willing to learn minimal Spanish phrases to communicate with Spanish callers if necessary

Must be willing to adapt to changes that may happen daily/weekly/monthly

Including adapting to changes in schedule, duties, and/or tasks

Must be able to maintain a positive attitude at all times

Strong listening skills, attention to detail, and decision-making skills

Strong work ethic

Must be able to sit for long periods of time

Dedicated and career driven

Highly developed integrity and commitment to customer satisfaction

Telephone Skills

Organization

Confidentiality

Benefits

Health, Dental, Vision Insurance

Short Term Disability, Long Term Disability, and Life Insurance

Pay range aligned to experience

Employee Retail Discount Program

Employee Assistance Program (EAP)

Paid Health Club membership

Telehealth

401(k)

Job Type: Full-time

Salary: $16.00 to $18.00 /hour starting