IT Manager

The Boca Raton Boca Raton, FL

IT Manager

The Boca Raton

Boca Raton, FL

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Position Title: Information Technology Manager

Department: Information Technology

Seniority Level: Exempt

Division:

Reports To: Director of IT

Employment Type: Full Time

Summary

Responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

Supervises, supports and trains staff of Information Technology Specialists.

Essential Functions

Average Percent of Time

Property Support

Coordinates design and implementation with Director Technology Services to ensure alignment with area/cluster objectives and corporate strategic IT direction.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.

Operations

Performs his/her duties as The Boca Raton Technology Network Administrator in compliance with TBR Standards.
Coordinates upgrades and maintains the directory structure on network servers.
Monitors, Diagnoses and adjusts performance on LAN and network servers.
Manages shared technology resources.
Insures standard LAN backup and archiving procedures on network servers.
Insures periodic preventative maintenance on machines to ensure their reliability and availability.
Sites specific essential functions & supportive functions.

Management/Supervision

Works closely with property management to ensure smooth running of the network and assist in helping to maintain the site systems.
Manages/directs hardware, software, and network setup and installation, ensuring compliance with TBR standards and certification process, including acceptance testing and providing direction to outside installation resources.
Manages a staff of Technology Services Specialists to provide on-site users and guests support related to software applications, hardware and network connectivity

Manages and maintains payroll in accordance with budgetary guidelines.
Hires and trains staff.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

Assist with other areas of Technology Services as required.
Assist the Delivery Support System Support or IT Director in projects as required.
Support other departments as needed.
Support hotel guests as needed.

Internal Relationships

Reports to Director of Information Technology

External Relationships

Has regular contact with support vendors

Qualifications

The individual must possess the following knowledge, skills, and abilities and be able to

explain and demonstrate that he or she can perform the essential functions of the job, with

or without reasonable accommodation, using some other combination of skills and abilities.

Excellent project management skills.
Excellent verbal and written communication skills.
Extensive experience with LAN/WAN environment and architecture.
TCP/IP.
Extensive knowledge of systems integration.
Ability to work well with people who possess varying technical abilities.

Familiarity with the following software applications:

HotSoS

Hotel PMS Systems: Opera

Hotel POS Systems: Agilysys, Micros, SpaSoft, Jonas, CVPS

Internet Access

MS Office 365

MS Teams

MS Windows Server 2019

Remote support software

Outlook/Outlook Web Access

MS Windows 10 Workstation

MS Azure / Local Domain Controller

Adobe/Adobe Reader

Education/Experience Requirements

Education

Education in related field or comparable certifications and experience.

Experience

Systems management and support experience preferred. Previous hospitality systems experience preferred.

Licenses or Certifications

Microsoft certified strongly preferred

Physical Requirements

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking Constant

Climbing stairs Constant

Crouching/Bending/Stooping Constant

Reaching Constant

Grasping Constant

Pushing/Pulling Constant

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Taste Never

Lifting/Carrying (# lbs) Occasional 50+ lbs

Travel Rare

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.