Customer Experience Center Representative

Kings Bay Y / JCC Brooklyn www.kingsbayy.org and www.jcc-brooklyn.org

Customer Service Representative

The opportunity

Kings Bay Y/ JCC Brooklyn is a community space that connects, uplifts and inspires. It is a Jewish Community Center with and without walls. We welcome everyone from all religious, racial, and ethnic backgrounds as we provide a wide array of programs for children and families to explore Jewish culture, values, holidays, and Israel through music, storytelling, art, Hebrew, and food. We offer early childhood programs, summer day camps, after-school and other fun and engaging programs for families

The Customer Service Representative facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks

Main Responsibilities

• Work with massive volumes of data in Excel

• Provides administrative support, such as filing, typing, copying, binding, scanning, etc.

• Provides information by answering questions and requests

• Create and maintain filing systems, both electronic and physical

• Schedule and coordinate staff and other meetings

• Prepare communications, such as emails, reports, and other correspondence

• Contributes to team effort by accomplishing related results as needed

Qualifications

• High school diploma or equivalent education required

• Customer service experience – at least 1 year

• Proficient in Microsoft Office Suite

• Experience working with data in Excel

• Excellent interpersonal skills, verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to work independently

Schedule

• Monday to Friday & occasionally Sundays (schedule varies)

Salary

Salary: $16 - $18 per hour