Plumber

JOB DESCRIPTION/ESSENTIAL FUNCTIONS:

Job Summary:

A Plumber is in charge of installing, inspecting and repairing pipes and plumbing systems to make sure all of a building’s fixtures operate correctly in the resort. Their duties include finding the source of leaks and blockages, fixing, or replacing broken parts and testing the plumbing system.

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Maintain awareness of undesirable persons on property premises.
• Complete appropriate safety training and certifications to perform work tasks.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEAD, service Essentials) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.

Communication

• Speak to guests and co-workers using clear, appropriate, and professional language.
• Working with Others
• Develop and maintain positive and productive working relationships with other employees and departments.
• Physical Tasks
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Removal of snow and maintenance of ice management (if applicable).

Install, Maintain, and Repair Items

• Carry out regular maintenance of plumbing systems on site.
• Perform installation of plumbing systems at new properties
• Inspect previously installed plumbing systems at commercial and residential sites.
• Perform any necessary repairs to previously installed systems.
• Answer calls for plumbing issues from general contractors.
• Keep up to date with current safety regulations and requirements for the various plumbing systems a company installs and maintains.
• Work carefully to follow all current regulations for plumbing work to ensure that all installed systems pass inspections.
• Communicate well with clients to ensure client satisfaction.
• Communicate well with team members and fellow employees.
• Manage a work log.
• Keep detailed reports of work done at various job sites.
• Provide information regarding plumbing system upkeep to clients.

Warehouse

• Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors.

QUALIFICATIONS

• A high school diploma or GED
• A valid plumber’s license.
• Three or more years of trade experience as a plumber or plumber’s apprentice
• Thorough knowledge of plumbing system maintenance and repairs
• Time management skills
• Ability to drive company vehicles to various commercial and residential sites for work.
• Excellent communication and interpersonal skills in client and co-worker relations
• Understanding of current field regulations
• Level 2 Intermediate Plumbing Diploma is preferred.
• Level 3 Advanced Plumbing Diploma is desirable.
• No supervisory experience is required.
• Able to work nights, weekends, and holidays.