Insurance Commercial Lines CSR

If you are looking for a career with a company that values honesty, integrity, and a passion for service and community involvement, come join the Bank Midwest team! We are seeking a full-time Insurance Commercial Lines Customer Service Rep. This position works closely with all producers and customers to provide excellent customer service.

Duties:

• Work closely with agent to produce new accounts and retention of existing commercial accounts.
• Provide prompt, efficient, high quality service to designated accounts in support of producer and agency activities.
• Work with companies to market commercial account renewals.
• Gather policy information as needed for renewals, changes, and quotations.
• Maintain strong business relationships with external vendors, including underwriting, claims, and accounting staff of the insurance carriers represented by Bank Midwest Insurance Services.
• Working knowledge of the agency's core systems; EPIC and insurance carrier sites.
• Respond to customer needs by handling calls, customer contact and documentation within management system, along with producing binders, certificates, and/or related items; verify accuracy.

• Licensing in Property/Casualty and Life/Health is a plus; however, we will assist in training to secure proper licensing.
• Strong interpersonal and customer service skills.
• Proficient in PC based applications (Microsoft, etc.).
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving skills.

• Competitive compensation package, including 401k plan with company match, Employee Stock Ownership Plan, and Bonus Plan.
• Medical, Dental, Vision Insurance.
• H.S.A. and F.S.A options.
• Paid Time Off, Paid Holidays.
• Employer paid life insurance and long-term disability.
• Internal growth opportunities.
• Compensation based on experience and qualifications.