HVAC Customer Support Representative (CSR)

Zephyr

Woodbridge, VA

Expired: 16 days ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.

About IAQ Medics Heating & Air Conditioning

IAQ Medics Heating & Air Conditioning, a Zephyr local brand business, is an established company with over 20 years of experience providing top tier service to the northern Virginia and Washington D.C. communities.

About the Role

IAQ Medics Heating & Air Conditioning is looking for a HVAC Customer Support Representative (CSR) to help the technicians complete installations efficiently and accurately. This is a full-time role that will report into the Client Support Manager and be fully remote or based out of our growing Woodbridge, VA office.

What You'll Do

Have phone conversations with prospective and current clients to answer questions, set appointments and schedule visits
Hours are Monday - Friday 7:30am - 4:00pm

We'd Love To Hear From You If You Have

Experience working for an HVAC company is preferred
Experience with ServiceTitan a plus
Excellent written and oral communication skills
Strong customer service skills

Working Conditions/Physical Demands

Must consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirements
To adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talk
The ability to lift and/or move 30+ lbs is required

Benefits and Perks:

Competitive Pay
Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- Long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
Training and Career Growth: Paid training opportunities and countless internal career growth opportunities to support your growth
Paid Time Off: Company paid holidays, generous PTO, and a paid Parental Leave Policy
Company Branded Attire for our technicians

Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.