Administrator & Customer Service Specialist (Temp. to Perm.)

Administrator & Customer Service Specialist (Temp. to Perm.)

Location: Lenexa, KS (Greater KC/MO Area)

What does Experitec's Administrator & Customer Service Specialist role look like?

The Administrator & Customer Service Specialist is a three-month temporary position with potential for permanent employment after the first three months based upon personal performance and company needs. As part of our Operations team, the Administrator & Customer Service Specialist is responsible for providing excellent service to both internal resources and external guests. This role will serve as the customer service subject matter expert, working closely with our Order Management, Shared Services, and Sales departments. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water.

What is the Administrator & Customer Service Specialist responsible for?

In this role, you will direct incoming calls, look up customer orders, enter orders and requests for quotes, and handle a wide range of administrative and executive support related tasks while being able to work independently with little or no supervision. You will learn about Experitec’s different business units, and the products and services we provide to our industrial customers. You will work with staff and customers at all levels in a fast-paced environment, sometimes under pressure, remaining personable, flexible, proactive, positive, resourceful and efficient, with a high level of professionalism. The prime objective of this role is to provide excellent service to ensure all customers have positive experiences with the Customer Service Team.

Typical work assignments include:

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. 
• Answer company phones in a courteous and professional manner and distribute calls in a timely manner.
• Field requests for quotes and purchase orders and enter them into our business system for routing. 
• Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. 
• Ensure that appropriate actions are taken to resolve customer problems and concerns. 
• Manage office supplies and replenish inventory including promotional items for all offices. 
• Schedule conference rooms and coordinate in office meals for meetings. 
• Mail invoices to customers. 
• Communicate important employee announcements on internal website. 
• Field requests for marketing materials (spec sheets, presentations, flyers, training manuals, line sheets, etc.).  
• Facilitate Emerson customer training at Kansas City or local customer location.
• Primary Security Monitoring of Front Entrance and Backup Security Monitor of Warehouse/Shipping & Receiving Door.
• Recording shipping/receiving transactions in ERP system. Light lifting of packages.
• Maintains customer accounts and records of customer interactions with details and inquiries, or comments.
• Primary Contact for Building Issues and working with Property Manager, Repair Contractors, and Janitorial Service.
• Retrieval and Distribution of Mail.
• Assist in On-Boarding of New Employees.

Who can do this job?

The following are preferred attributes/skills:

• Initiative and a strong desire to provide exceptional customer service.
• Exceptionally well organized, flexible and enjoy the administrative challenges of supporting a mid-size office of diverse people and programs.
• Excellent written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Extensive knowledge of customer service procedures and principles.
• Exceptional computer skills - proficiency in the Microsoft Office Suit and ability to work efficiently and effectively within a business system and learn new software.
• Ability to thrive in a fast-paced and ever-changing environment.
• Comfort/ability to work at a desk the majority of the day.
• Previous experience with customer service, ERP system, and/or experience in an operations role.

Other basic qualifications include:

• Associate or bachelor's degree or equivalent combination of work and education.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.) and ability to work efficiently and effectively within a business system.
• Effective communication and interpersonal skills.
• Leadership ability.
• Analytical and critical thinking.

This position requires a “hands-on” approach, strong work ethic, and a commitment to excellence. This person will be trained on and develop an expertise in navigating the organization and our customers. 

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of each and every employee. No matter what stage of life they’re in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Comprehensive benefits package*:

• Major medical, dental, vision.
• 401K - 
  • Employer match of 50% of every dollar employee contributes up to 6% of annual compensation.
  • Employer makes a 3% Safe Harbor Contribution of your total compensation each month.
• 100% Employee Owned with ESOP (Employee Stock Ownership Plan).
• Flexible work environment.
• PTO: personal time, vacation, paid holidays.
• Company and individual performance related compensation plan rewarding employees for their contribution and encouraging their long-term commitment.
• 14 weeks paid maternity leave.
• 2 weeks paid parental leave.

*Full details available in Benefits brochure provided to candidates during final interview stage.

Equal Opportunity Employer 

Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization 

Employer does not provide immigration sponsorship (e.g., H-1B visa sponsorship).

What does Experitec do?  

As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and/or help them reach environmental goals. Our engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!