Customer Service Representative

BradyPLUS

Glenview, IL

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Position Overview

The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Responsibilities Include:

· Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.

· Answer customer calls regarding orders, inquiries, and problems/complaints.

· Place and process customer orders received by phone, fax, or mail.

· Answer customer questions regarding product and/or their order.

· Handle complaints within established guidelines and initiate appropriate follow-up and response.

· Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.

· Assist customers with returned goods; write up returned goods authorizations for returning merchandise.

· Provide pricing information to customer.

· Complete and maintain all paperwork related to customer transactions.

· Fax/Email information to customers regarding invoices, proof of deliveries, etc.

· Act as a liaison between customer and other internal departments.

· Work closely with the purchasing warehouse and shipping departments.

The ideal candidate will have:

· High school equivalent or diploma required; Bachelor’s degree preferred.

· Previous sales support or customer service experience.

· Excellent verbal and written communication skills.

· Excellent data entry skills.

· Experience with Microsoft Office.

· SAP experience preferred.

This position offers a competitive starting salary and comprehensive benefits program.

Company Description

We serve and delight customers with solutions for JanSan, Foodservice, and Industrial Packaging, delivering the right SUPPLIES + SUPPORT to ensure their businesses are more successful every day.

Here at BradyPLUS, we are on a mission to be the best employer we can be. We empower our employees to reach their fullest potential in an environment of collaboration and inclusion. We are seeking diverse and driven individuals who are passionate about bringing solutions to our clients and our communities. We are dedicated to excellence and a relentless pursuit of service to our customers from coast to coast.

We have 6000 team members across a national platform of companies and trusted heritage brands.