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International Customer Service Representative

What Is an International Customer Service Representative and How to Become One

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What Does an International Customer Service Representative Do?

An international customer service representative handles overseas transactions for their company. As an international customer service representative, your job duties include answering customer calls and inquiries, tracking the delivery to ensure the product or service is delivered on time, and serving as the primary liaison between the company and client. Your responsibilities may also include finding sales leads and following up with customers to ensure their satisfaction and resolving any issues or complaints they may have.

What Are the Requirements to Become an International Customer Service Representative?

There are no formal education requirements to become an international customer service representative, though some employers may prefer candidates with at least an associate degree. You need to be proficient with computers and basic office software. Employers often seek candidates with customer service experience, are multilingual, and have a track record of meeting or exceeding sales goals. Those who have worked with international clients and who speak more than one language may have a better chance at obtaining international customer service representative jobs.

What Are Characteristics of Effective International Customer Service Representatives?

An international customer service representative must have an excellent telephone demeanor to be able to work with customers every day. Those who work with non-English speaking countries need to be fluent in their client’s language. International customer service representatives are often the first point of contact for the client, so they need to be professional on the phone and knowledgeable of the company’s products or services. They must also be willing to listen to the client’s questions or concerns and work to resolve them effectively and to the customer’s satisfaction.

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