Client Relations Manager

RESPONSIBILITIES:

• Establish and maintain strong client relationships, serving as the escalation point to clients and AMs.
• Define expectations and communicate them in a clear and concise manner to the AMs.

• Create a culture of accountability and success-driven recognition through team identification, communication, and acknowledgment.

• Build ties to internal teams, developing relationships and interdepartmental communication.
• Provide technical and business experience, related competencies, and situational fluency.
• Encourage/demonstrate unity behind team/agency decisions made, clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
• Facilitate the management of implementation and adoption of service tools (systems and processes), understanding client processes and applications, and communicating client technology product requirements.

• Ensure adherence to best practices and standards in inventory management and distribution.
• Effectively establish, plan and organize multiple projects/clients across the team, proactively ensuring projects are delivered on time, within budget and reflective of the company’s quality standards.

• Establish a collaborative environment that leads to the identification of technology opportunities, discovery of client issues, and development of new technology materials.

• Interface with client contacts and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
• Develop client trend analysis.
• Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
• Other duties as assigned.

QUALIFICATIONS AND JOB SPECIFICATIONS:

• Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
• Preferred at least 5 years in account management or warehousing in the pharmaceutical industry.
• Excellent computer skills.
• Good mathematical ability, excellent organizational, communication, and interpersonal skills.

• Demonstrate the following: effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

TECHNICAL EXPERTISE:

• Deftly navigate through ERP system – Tecsys Elite, Cognos.
• Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
• Experience with warehouse or supply chain environments.
• Understanding of supply chain transportation.
• Ability to complete invoices and conduct/track analytics related to Client performance.
• Advanced public speaking and presentation skills.
• Excellent verbal and written communication skills.
• Clear and Professional diction in English.
• Professional phone etiquette.

ADDITIONAL EMPLOYMENT REQUIREMENTS

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).

• Must be able to travel up to 50%.

• Must have a valid driver’s license.

PHYSICAL/MENTAL/VISUAL DEMANDS

• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Must be able to communicate clearly with shippers and employees.

WORKING CONDITIONS

• Activities occur within a typical office environment.

EQUIPMENT OPERATED

• Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone

• Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No Agencies Please.