Licensed Insurance Customer Service Representative

** Candidate must have an active Ohio Property and Casualty License and Insurance experience to be considered**

Join our Team at The Aramouni Agency LLC!

Welcome to The Aramouni Agency, where we prioritize family values, continuous improvement, and exceptional service. Through regular Zoom meetings and ongoing group chats, we foster a supportive and collaborative team environment. As a family-oriented agency, we believe in empowering our employees to excel and grow, all while ensuring the best for our valued clients.

As a Licensed Insurance Customer Service Representative, you'll play a crucial part in delivering top-notch service to our clients while enjoying the benefits of a supportive and independent work environment. We don't believe in micromanagement; instead, we provide comprehensive training and maintain an open-door policy to foster independence and success. You can make even more with our competitive commission structure for upselling clients. On average it could be an additional $12,000.

Join us, be appreciated for your contributions, and help us be a top-performing agency! Suppose you're seeking a role as a Licensed Insurance Customer Service Representative who values feeling supported and continuous growth. In that case, we have a position for you. The Aramouni Agency is committed to providing a supportive and challenging environment where your contributions matter.

Annual Base Salary + Commission + Bonus Opportunities

Bonus Opportunities

Licensing Assistance

Paid Time Off (PTO)

Evenings Off

Weekends Off

Continuing Education Opportunities

Professional Work Environment

Team Building Activities

Stipend Towards Health Insurance

Monday Morning Training

Mon-Fri Schedule

(9am - 5pm) Work Schedule

Occasional Staff Appreciation Lunch

Team Training

Sick Days

Equipment Provided

Hands on Training

Career Growth Opportunities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Conduct follow-up discussions with clients to ensure their contentment while progressing towards sales closure.
• Answering incoming phone calls and scheduling appointments.

• An active Ohio Property and Casualty License is required. A commercial license is a bonus.
• Must have 2+ years in the insurance industry with experience in Personal Lines.
• Demonstrate self-motivation and initiative by proactively identifying opportunities for process improvement and implementing solutions to enhance overall efficiency.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses while having a friendly/positive impression.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.