Overnight Logistics Coordinator/Dispatcher
Golden Limousine International
Milan, MI
- Other
Job Description
Salary: $43,000 +
POSITION TITLE AND SUMMARY:
Logistics Coordinator/Dispatcher
Schedule and dispatch workers and service vehicles for the conveyance of passengers while providing exceptional customer service for both internal and external customers
ESSENTIAL FUNCTIONS:
- Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications
- Relay work orders, messages, and information to or from drivers using telephones or two-way radios
- Monitor personnel and vehicle locations and coordinates service and schedules
- Determines types or amounts of vehicles and personnel required according to work orders or specifications
- Responsible for ensuring that all vehicles are returned at the end of a shift
- Keeps customers informed by answering questions
- Updates job knowledge by participating in educational opportunities
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the job accomplishments
- Protects the organization's reputation by keeping pricing, promotion, purchase order, and credit limit information confidential
- Performs other duties and responsibilities as required or requested
WORKING CONDITIONS:
- Fast-paced
- Pleasant office environment
- Professional staff
- Exposure to a variety of people and business types
SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:
- Special purpose multi-line telephone systems
- Two-way radios, tablets, and cell phones
- Customer relationship management software
- Livery Coach
- Maps
- Internet Sites
- GPS Tracking
- Microsoft Office
- Microsoft Outlook E-Mail Exchange
- Fax, copy, and scan machine
PROCESSES AND METHODOLOGY USED TO PERFORM THE JOB:
- Must be able to work a rotating schedule and must be able to work at least one weekend a month, and a rotating holidays
- Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Telephone skills
- Strong Computer and Data entry skills
- Excellent written and verbal communication skills
- Ability to multi-task
- Must have excellent interpersonal skills
- Attention to detail and follow-through
- Excellent time management skills
- Excellent customer service skills
- Must have excellent coordination skills
- Ability to work in a team environment
- Knowledge of the transportation industry
PHYSICAL REQUIREMENTS:
- Sitting for long periods of time
- Ability to process information through a computer system
- Ability to communicate professionally with associates and clients
- Ability to read, count, and write accurately and complete all documentation
- Ability to work varied hours and days including weekends and holidays
EDUCATION AND/OR EXPERIENCE
Education
- High School Diploma
- 2 years of college
Experience
- Some previous dispatching/customer service-related skill, knowledge or experience is preferred
Address
Golden Limousine International
Milan, MI
48160
USA
Industry
Transportation and Storage
Posted date
6 days ago
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