Agent Support Specialist - Overnight - 11p-8a (REMOTE)
United Recovery and Remarketing
Collierville, TN
Expired: April 22, 2024
Applications are no longer accepted.
- $18 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Job Description
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint.
We are currently seeking a customer-focused, detail oriented individual for an immediate opening as an Overnight Agent Support Specialist. This position is fully remote, Sun-Thurs 11p-8a. **2-week Training at Collierville, TN Corporate office (REQUIRED)**
The Agent Support Specialist is responsible for providing and maintaining a support system for our network of Direct Agents and Nationwide Vendors. Additionally, they are responsible for processing clerical tasks that continue after operating hours have concluded.
Essential Duties and Responsibilities:
This position starts at $18/hour, depending on experience.
If you are a team player who is a motivated self-starter, let's talk!
Experience and Skills
Required Qualifications:
Education/Training/Experience:
**2-week Training at Collierville, TN Corporate office (REQUIRED)**
Job Benefits
Benefits & Perks:
United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint.
We are currently seeking a customer-focused, detail oriented individual for an immediate opening as an Overnight Agent Support Specialist. This position is fully remote, Sun-Thurs 11p-8a. **2-week Training at Collierville, TN Corporate office (REQUIRED)**
The Agent Support Specialist is responsible for providing and maintaining a support system for our network of Direct Agents and Nationwide Vendors. Additionally, they are responsible for processing clerical tasks that continue after operating hours have concluded.
Essential Duties and Responsibilities:
- Maintain an open line of communication with Direct Agents, Nationwide Vendors, to support recovery operations
- Utilize different client provided systems to claim assignments for Agents to recover
- Process assignments that clients put on hold, or close, within a timely manner
- Review assignments that Agents have attempted to recover in order to find new information
- Acts as primary point-of-contact for Agents for any advanced needs or issues
- Ensure that Agent issues are dealt with in an efficient manner, or escalated to the proper destinations if beyond the scope of your job
- Provides regular two-way communication with the client teams
- Understanding of internal company capabilities and service, and effectively utilize these in support efforts
- Understands repossession industry and communicates effectively to Agents
This position starts at $18/hour, depending on experience.
If you are a team player who is a motivated self-starter, let's talk!
Experience and Skills
Required Qualifications:
- Extremely organized and highly motivated
- Excellent verbal/written communication skills
- Demonstrates commitment to teamwork
- Plans and carries out responsibilities with minimal direction
- Successfully pass drug screen and background investigation
Education/Training/Experience:
- H.S. diploma or equivalent
- 1-2 years collections and/or Skip Tracking experience preferred
**2-week Training at Collierville, TN Corporate office (REQUIRED)**
Job Benefits
Benefits & Perks:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) Plan
- Paid vacation days
- Discounted Gym Membership
- Vehicle Purchase Program
- Career Progression
- Community Involvement
Address
United Recovery and Remarketing
Collierville, TN
38017
USA
Industry
Technology
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