Hospice Office Manager

Paloma Hospice and Palliative Care is a seeking a new Office Manager to join our family in our San Antonio location! 

We are growing company with offices in San Antonio, Austin, Del Rio, Waco, Dallas, Sherman and Tyler, Texas. We are clinician owned and operated and focus on patient and family needs.  

The Office Manager is responsible for coordinating and directing the non-clinical operations of the agency and ensuring that all duties are performed in a timely manner. The Office Manager is also responsible for ensuring that all administrative support to Clinical and Administrative Director of Operations and data entry functions are operating effectively and efficiently.  

Essential Functions:

• Proficient with all aspects of data entry in operating systems as applicable, and Microsoft Office Suite, including but not limited to Microsoft Excel,  and Word.
• Performs Referral/Intake duties and responsibilities.  Maintains a daily update log and report of pending referrals, admissions, changes in care and discharges.
• Enters data into Electronic Medical Record (EMR) systems promptly to ensure prompt access to care and accurate reporting of operations, such as census. Includes management of patient medical records and uploading to EMR systems.
• Assists Clinical Director with coordination of care by receiving/placing calls, making appointments, and faxing visit notes, discharge summaries, or other communications to the offices of patients' physicians as needed.
• Facilitates excellent continuum of care by compiling and sharing relevant patient information with other healthcare providers to whom the patient has been referred.
• Provides appropriate patient information as required to substantiate authorization requests for visits, medications, or Durable Medical Equipment (DME).
• Maintains office/branch manuals as needed; i.e. administrative binder.
• Responsible for the ordering of medical supplies and office supplies within budgeted guidelines.
• Responsible for submitting invoices to responsible person(s) per policy timelines.
• Assists in performing billing audit tasks that require follow-up with corrections.
• Responsible for clerical functions in agency related to filing, work flow, etc.
• Assists Clinical Director with preparation for Interdisciplinary Group meetings, e.g. patient lists, employee sign-in sheets).
• Assures that all telephone traffic is managed in a professional, customer service oriented manner and is relayed to the appropriate people.
  
• Participates in Performance Improvement Plan and processes.
• Responsible for inventory of medical and office supplies and equipment.
• Coordinates outgoing and incoming faxes and mail for assigned office location(s). 
• Assists the Clinical/Administrative Directors as needed in other agency processes and functions.
• Any other duties as assigned by Administrator.

Education & Experience:

Education Desired

• BA Degree or equivalent working experience with supervision of administrative support staff.

Experience Requirements

• 1-3 years of office management experience in a healthcare related field required. 
• 1-3 years of hospice administrative/clerical/management experience preferred. 

Skill Requirements

• Demonstrates organizational, written/composition skills, and verbal skills.
• Demonstrates typing skills, filing skills, and word processing skills (Microsoft Office Suite including Microsoft Word, Outlook, Excel, etc.)
• Demonstrates ability to work independently.
• Demonstrates strong process and people leadership abilities.
• Demonstrates strong financial management skills.

Compensation: 

Please provide your desired salary.  Salary will be based on experience and skill level related to position. 

Schedule:

Monday - Friday 8 hour shift

Travel Required:

<25% - This position may require travel to other assigned location sites as instructed by supervisor.