Coordinator for Adult Clinical Services

Job Title: Coordinator for Adult Clinical Services

Department: Adult Clinical Services

Reports To: Director of Adult Clinical Services

FLSA Status: Salaried - Exempt

Job Summary: The Coordinator for Adult Clinical Services works under the direct supervision of the Director of Adult Clinical Services and has direct supervision over assigned Work Instructors. The position initiates and maintains the referral/intake/admissions process, assists guardians with the admissions and service process, insures that Medicaid eligibility of all consumers are kept current, assists in the creation of accurate and admissions records, develops consumer service plans, assists with the establishment and maintenance of all consumer files.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serve on Inter-disciplinary Admission Committee
• Assist in completion of admission forms
• Assist in initial program and establishment of goals
• Counsels consumer(s) individually, with family, or in other small groups regarding plans for meeting needs, and aids consumers to utilizing environmental resources to improve social functioning.
• Helps consumers modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and consumer's part in creating them.
• Maintains records and prepares reports, such as: initial application, permission forms, staffing reports, progress reports, quarterly reports, behavior incident reports, medical information, etc.
• Reviews plan and performs follow-up to determine quantity and quality of service provided to consumer(s).
• Secures supplementary information such as employment, medical records, or school reports.
• Provides quality services to consumers in both the facility and community settings.
• Supervises assigned Work Instructors

Supervisory Responsibilities

Directly supervises a minimum of five assigned Work Instructors in the Adult Clinical Services department at Lacy Landers Skills Learning Center. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Confidentiality - All employees of AEDD have a legal and ethical responsibility to maintain consumer privacy, including obligations to protect the confidentiality of Consumer Information and other Confidential Information such as financial data and operational information pertaining to the organization. Unauthorized release of information such as information regarding staff, consumers or internal business of AEDD constitutes breach of confidentiality. This includes release to other consumers, other staff, family member, or members of the public.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; and meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; and supports everyone's efforts to succeed.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; and provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; and gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); improves processes, products and services and continually works to improve supervisory skills.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; and uses equipment and materials properly. Employees may not talk on a cell phone while operating a motor vehicle while on company business unless it is safe to do so. Hands free should be used at all times if available. Texting or emailing (reading or writing) while driving is not allowed.

Attendance/Punctuality - Ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; and completes tasks on time or notifies appropriate person with an alternate plan.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; and shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; and remains open to others' ideas and tries new things.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information.

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; and conserves organizational resources.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; and supports and respects diversity.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; and follows through on commitments.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma and/or two years of experience in the Human Services field preferred.

Certificates, Licenses, Registrations: CPR/First Aid, Arkansas Driver's License, Auto Liability Insurance

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Excel spreadsheet software and Microsoft Word Processing software.

Safety Sensitive Position: The Coordinator for Adult Clinical Services is a safety sensitive position as it involves operating a motor vehicle as part of the job duties and a lapse of attention could result in injury, illness, or death to the consumers being transported. See Ark. Const. Amend. 98 § 2(25). All positions classified as safety must refrain from reporting to work or being subject to duty while their ability to perform job duties is impaired due to the use of alcohol or other drugs. All positions classified as safety sensitive are prohibited from testing positive for metabolites of substances that are listed in the schedules of the Federal Controlled Substances Act and the Arkansas Uniform Controlled Substances Act, regardless of whether the employee possesses a medical marijuana registry identification card. See id. at § 3(f)(3)(B)(iii). This policy applies during all work hours, whenever conducting business for AEDD.

The Coordinator for Adult Clinical Services must refrain from reporting to work or being subject to duty while their ability to perform job duties is impaired due to the use of alcohol or other drugs. All Coordinator for Adult Clinical Services are prohibited from testing positive for metabolites of substances that are listed in the schedules of the Federal Controlled Substances Act and the Arkansas Uniform Controlled Substances Act, regardless of whether the employee possesses a medical marijuana registry identification card. See id. at § 3(f)(3)(B)(iii). This policy applies during all work hours, whenever conducting business for AEDD.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.