IT Field Technician

Nettech, a New Charter Technologies Company, is looking for a qualified IT Field Technician join our exceptional team of professionals. Our success is attributed to quality solutions and outstanding client services. We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth.

Field Technicians are responsible for service request involving on-site client visits. Field Technicians will work independently and as part of a team to answer customer requests, urgently analyze technical issues, address escalations, work with Engineers on projects, and act as point-of-contact for clients.

The Field Technician position involves a mix of traveling to customer offices to provide hands on, in-person support, along with work from the Nettech office.

Field Technicians will be exposed to and work on a wide variety of issues ranging from Level 1 (locked accounts, password resets, basic OS troubleshooting, re-locating equipment, etc.) to Level 3 (Windows server maintenance & troubleshooting, firewall maintenance & troubleshooting, troubleshooting LAN/WAN technologies, working w/ email servers, working on special projects, etc.).

The person chosen for this position will be exposed to a variety of local and wide area network technologies. We are looking for individuals with strong troubleshooting skills who can work through tough situations and solve challenging problems on their own. Job candidates must be energetic and focused, with a strong desire to learn new technologies & management / maintenance processes.

We seek an individual who loves working with people and can articulate technical problems into layman's terms for customers who are not technically adverse. Candidates must also demonstrate the ability to write clearly and effectively.

We Are Looking For Someone Who:

• Loves dealing with people and has no problem explaining complex technical details in layman's terms
• Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required – Candidates must be detail-oriented
• Has no problem creating and updating detailed documentation and entering notes into our time management system
• Possesses strong critical thinking skills
• Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
• Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
• Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
• Takes great pride in their work, no matter what task they’re working on
• Understands that number one rule: KEEP THE CLIENT HAPPY!

Technical Requirements

• 2 or more years of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
• A minimum of 1 YEAR experience working in a field support role
• Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware
• Supporting users within an Office 365 environment
• Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
• Experience supporting mobile devices (smart phones, tablets, etc.)
• Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, Sophos, Bitdefender, Webroot, etc.)
• Experience maintaining & troubleshooting Windows 2016 / 2019 Servers (both operating systems & hardware)
• Experience installing & supporting network-based printers & copiers
• Experience configuring / troubleshooting managed network switches, firewalls (Fortinet experience a plus), and WiFi equipment
• Experience supporting users in Remote Desktop / Citrix-based environments
• Experience supporting virtualization technologies, specifically VMWare-based products (although experience w/ Citrix & Hyper-V is welcome)
• Experience working w/ a network-wide monitoring systems, configuring & responding to alerts

Benefits

• Nettech is an Equal Opportunity Employer. Our positions offer competitive salary, benefits, holiday, vacation time, 401k Savings plan and the ability to grow.
• Competitive salary based on experience and qualifications. Range- $50,000-$65,000
• Health, vision, and dental benefits included.
• Job training & support.
• Great opportunity for advancement