CSR/Dispatcher

About Reliance Heating and Air Conditioning Reliance Heating and Air is a proud third generation HVAC company established in 1984. We are proud to have the trust of many Phoenix home and business owners to do the highest-quality work with a pleasant and professional attitude.

If you have top-notch customer service and administrative skills, have attention to detail, plus you are looking for a great company culture where you are well taken care of for your hard work..... then you have come to the right place! We spend more of our awake hours at work than we do at home, so it matters where you punch in! Reliance is an incredible place to work. We work with a terrific coaching company and are very goal-oriented. The management team is motivated, driven and are encouraging to our team members. Each team drives RESULTS! Each department holds weekly meetings where ideas are heard and often considered. Communication is very open here, making it a wonderful place to go to work. We also have a newly remodeled beautiful office space to come to everyday!

This position will be responsible for answering all incoming calls as well as supporting the servcie coordinator with scheduling technicians. Must have a positive and pleasant phone voice. Must work well with a team.

If this sounds like an intriguing position for you, please apply to come join our team!

Work Hours: Monday-Friday 40 hours/wk (time varies based on season)

Pay Scale: $19 - $21/hr. PLUS performance pay DOE

What we offer you:

• Health insurance
• 401k benefits
• Paid holidays
• Paid vacation
• An amazing newly remodeled facility to work in
• Company outings for employees and families
• Team Building events

To qualify for this position:

• Highschool education or equal
• Valid Social Security
• Enjoy interacting with customers and coworkers
• Desire to perform at a high standard
• Be able to pass a background and drug test
• 1+ years' experience in administrative and/or customer service (a plus but not required)
• 1+ years' experience in HVAC industry, a plus but not required
• Experience in Service Titan software would be a plus!
• Advanced customer service skills; good communication both written and verbal
• Good manipulation skills to operate computers and office equipment
• Strong interpersonal skills
• Energetic personality