Technical Environmental Officer 13327

Technical Officer Responsibilities

• To be well prepared for each visit. Documents, previous reports read, trip planned, costings done for assigned client visits, budgets agreed and met.
• To include but not limited to setting-up and installation of product dispensers and pumps on board Marine vessels or land-based units.
• To deal with customer queries and field investigations as required.
• Provide required client follow up and after-care by email in a timely fashion.
• Keep detailed and well-organized files on each client on a day-to-day basis.
• Ensure all visits are carried out in a professional and constructive manner.
• Provide client product documentation, accessories, training and support in an organized and timely manner. To ensure that the relevant departments are informed of all items required or delivered to the client.
• Develop expertise by regular communication with other colleagues.
• exchange of experiences, applications, and technology training this is important to help in developing new products and procedures to improve company efficiency.
• All efforts to be made to support transparency between TO’s, EAM’s (Executive Account Managers) and global clients.
• Ensure all installations conform to all regulatory requirements.
• Proactively monitor product performance consumption and troubleshoot any operational issues as they arise– ensure EAM is aware.
• Ensure all products, systems are in compliance at all times with safety / maritime guidelines.
• Manage all Health & Safety Requirements and implement all relevant procedures.
• Fill out risk assessment documents for all visits /projects.
• Keep detailed and easy to follow documentation of all visits and training, provide all customers with procedural guidance, to include but not limited to set-up and installation of product dispensers and pumps on board Marine vessels.
• Successfully manage the relationship with the immediate client.
• Maintain awareness of and comply with the Company Quality Policy and applicable Company Procedures.
• To undertake any ad hoc tasks that may be necessary as specified by the manager to deliver exceptional customer service.

Technical Officer Qualifications

• Be ready to travel across Europe and other parts of the world.
• Creative problem solver.
• Strong written and verbal communication.
• Excellent time management & multi-tasking skills.
• Proficient in Microsoft office applications (Word, Excel & PowerPoint).
• Experienced working within ISO 9001.