Manager, Maintenance Technicians - Reactive

Job Title: Manager, Reactive Maintenance Technicians

Department: Denver & CO Springs Field Office (reports to the General Manager)

Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. Today, we offer a range of leasing options to give more people a chance to live in great communities across the U.S., as well as complementary services to help our residents strengthen their credit and navigate the homebuying process.

We are tremendously proud of our programs and the positive impact we have on our residents and communities. If you’re looking for an opportunity to learn and grow as a professional in a mission-driven business with a supportive and positive culture, come work with us! We are looking for team members who are inspired by the opportunity to expand housing access and provide residents with paths to homeownership.

Our Mission and Values:

At HPA, our mission is to "Enrich the lives of the people we serve, one home at a time. Helping more people get into great homes, in the neighborhoods they love, is inspirational, our business model is unique and innovative, and our resident-led approach is closely connected to our Values:

At our core, we are dedicated to making a lasting, positive impact on the world. It's a commitment to our mission, our residents, and each other. We treat others with respect and embrace sustainable and inclusive practices that benefit everyone we serve.

For us, it’s all about our residents. We give our work everything we’ve got and rigorously pursue excellence. We also champion a culture of continuous improvement to always help each other be better today than yesterday.

We lead each day with purpose and adhere to the highest ethical and professional standards. Integrity is our compass—we are committed to honesty, transparency, and accountability in everything we do.

Your Role:

As the Reactive Maintenance Manager, you'll play a pivotal "tip of the spear" role building out the company’s first team of Maintenance Technicians in the Denver & CO Springs market. Your leadership, ongoing coaching, and mentorship will be instrumental in attracting and retaining best in class team members and nurturing a team that not only excels in technical skills but also drives customer satisfaction as the primary point of physical connectivity to our residents and homes. Your obsession with operational excellence and resident experience will be key to delighting our residents. The Reactive Maintenance Manager will steward a “Delight our Residents” ethos that aligns the Maintenance Technician objectives directly with resident satisfaction and the business’ needs, emphasizing the importance of quality, responsiveness, and a positive resident experience in every maintenance interaction.

What will you be doing?

Accountabilities:

• Team Leadership and Management: Attract, retain, lead and manage a team of Technicians, ensuring they are well-trained, motivated, and equipped to handle maintenance work orders and home preparations efficiently.
• Work Order Oversight: Supervise and coordinate the response to maintenance work orders, ensuring high-quality workmanship and timely completion.
• Quality Control: Regularly complete “ride alongs” and inspect completed work orders to ensure they meet company standards and customer expectations for quality.
• Resource Allocation and Scheduling: Collaborate effectively with centralized dispatch and route optimization teams to allocate resources, including personnel and equipment, to maximize productivity, utilization, and meet operational demands.
• One Team Integration: Collaborate across functions in-market and with centralized support functions to proactively share information and achieve the best business outcomes.

Competencies:

• Leadership and Team Building: Strong leadership skills to inspire, manage, and mentor a team of technicians, fostering a positive and productive work environment.
• Technical Expertise: Proficient in various aspects of home maintenance and renovation, overseeing a mobile team equipped with fleet vehicles. This includes proficiency in conducting thorough vehicle and stock inspections, ensuring the safety of the vehicles and the adequacy of on-board equipment and supplies for maintenance tasks.
• Organizational Skills: Excellent organizational and planning skills, crucial for managing multiple tasks and schedules effectively.
• Problem-Solving and Decision Making: Ability to quickly assess situations, identify problems, and make informed decisions to resolve issues effectively.
• Communication Skills: Strong verbal and written communication skills for clear and effective coordination with team members, management, and other stakeholders.

Key Performance Indicators (KPIs):

• Team Productivity: Measure the productivity of the Maintenance team, including the number of work orders completed on time and to standard.
• Operational Efficiency: Assess operational efficiency, including resource utilization, time management, and adherence to budget constraints.
• Delight our Residents: Meet or exceed company targets for resident satisfaction scores, frequency of rework or callbacks, and positive resident feedback mentions per quarter.

*Applicants holding a real estate license will need to have their license assigned to one of the company’s brokerages after 30 days of employment.

What we look for:

Qualifications:

Preferred Qualifications: 5+ years of maintenance supervisory or management experience with progressive responsibility in Single Family Rental, Multifamily, maintenance, or facilities management and a history of successfully building these programs from scratch in an operationally intensive, technology-enabled environment.

We encourage you to apply even if you don’t meet all of the qualifications!

Perks/Benefits:

We offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else!

• Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave and eldercare/special needs.
• 33 paid days off to start (which includes PTO, Holidays, and personal days)

EEOC Statement:

Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.

For more information, please visit www.homepartners.com.