Desktop Technician Tier 2 / Team Lead Infrastructure (On-Site)

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, MA, NJ, NY, OR, PR, RI, VT, WA, WY

Location: 3130 General Hudnell Dr, San Antonio, Texas 78226

Position Description: The Desktop Technician Tier 2 / Team Lead Infrastructure provides desktop operations support for personal computers, laptop computers, and associated peripherals. This position is performed on-site.

Minimum/General Experience: 5 years of desktop support experience

Minimum Education: High School; DOD 8570 Compliance IAT Level II (Security + CE certification) or higher (required); Information Technology Infrastructure Library (ITIL) Foundation v4 (preferred)

Essential Skills/Qualifications:

• Above average knowledge of workstation administration and management (e.g., imaging)
• Experience with basic network support including account administration in Active Directory environment
• Experience with all standard Microsoft (MS) Office software systems and MS Project
• Ability to perform as a Team Lead and supervise members of a team
• Ability to gain internal support and to operate independently without supervision
• Ability to establish a working relationship with customers, technical staff, managers, and peers
• Excellent problem-solving skills
• Excellent presentation skills
• Excellent oral and written communication skills
• Knowledge of Remedy or other trouble ticket software (preferred)

Security: Ability to obtain/maintain a DoD Clearance - Public Trust Tier 3 Investigation

• U.S. Citizenship or Permanent Resident

DoD Clearance Consists of a review of up to but not limited to:

• Covers 5-10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• A check of local law enforcement agencies with jurisdiction over the areas where the applicant has lived, worked, or attended school
• Education check- Attendance and Degrees
• Employment verification -may include interviews of supervisors and/or co-workers
• Corroboration of unemployment.
• May include reference interviews
• May include interviews of the individual, former spouse (s)
• Confirmation of all residences
• Verification of public record information

Tasks/activities include, but are not limited to:

• Interfaces with the client daily
• Addresses and troubleshoots hardware, software, and connection issues
• Supports vendor software products (e.g., Microsoft, Adobe, Roxio)
• Resolves problems through customer education, training, and direct assistance
• Serves as the initial point of contact for troubleshooting information technology (IT) problems (e.g., hardware, software, passwords, printer problems)
• Ensures backup, recovery, and data restoration from workstations during upgrades or diagnosed system problems
• Supports peripheral issues (e.g., formatting for printing)
• Supports phone and in-person support for various systems (e.g., email, local area network (LAN)/wide area network (WAN), user account administration, Active Directory, standard desktop images and applications, commercial off-the-shelf software (COTS) and government off-the-shelf software (GOTS) applications)
• Performs as an Oxley Supervisor/Team Lead
  • Performs as a Hiring Manager during the Recruiting Process
  • Implements corporate goals; Establishes and implements employee individual goals
  • Oversees timesheets, PTO management and tracking, and compliance items; Implement and monitor adherence to employee handbook, code of conduct, policies, and quality management practices
  • Provides an environment that promotes productivity, efficiency, and quality
  • Resolves employee/subcontractor issues; Addresses pain points; Provides guidance and problem solving
  • Coaches, mentors, motivates, and/or trains employees and subcontractors
  • Demonstrates familiarity with what each team member's responsibilities and assignments are
  • Assembles weekly, bi-monthly, and/or monthly data for project reports and project past performance documents and project/corporate metrics

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 for 2016, 2017, 2018, 2021, and 2023. Oxley is a 2019, 2020, 2021, 2022, and 2023 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

Oxley Enterprises®, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

Subject Line: Accommodation Request

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